54 Assistant Front Desk Manager Jobs in Baltimore, MD
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Residence Inn East Baltimore at the Johns Hopkins...
Baltimore, MD | Full Time
$38k-53k (estimate)
2 Months Ago
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Residence Inn East Baltimore at the Johns Hopkins Medical Campus
Baltimore, MD | Full Time
$42k-58k (estimate)
1 Day Ago
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Maryland Center for Periodontics and Dental Implants PC
Baltimore, MD | Full Time
$34k-44k (estimate)
3 Days Ago
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Courtyard by Marriott Baltimore Downtown McHenry Row
Baltimore, MD | Full Time
$29k-38k (estimate)
2 Months Ago
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Assistant Front Desk Manager
$38k-53k (estimate)
Full Time
2 Months Ago
Sorry! This job is no longer available. Please explore similar jobs listed on the left.
Residence Inn East Baltimore at the Johns Hopkins... is Hiring an Assistant Front Desk Manager Near Baltimore, MD
About Us:
At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.
Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.
Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.
Check out this video for more information on our great company!
Location Description:The 15-story, 194-room hotel with over 7,000 square feet of meeting space and retail complex known as the Marriott Residence Inn East Baltimore at the Johns Hopkins Medical Campus is the focal point of development across an 88-acre parcel that will make this area of the city a vibrant and rewarding place to work, live and experience life.
The Johns Hopkins Medical Campus is a sprawling and well-respected collection of facilities that dominate Baltimore's northeastern landscape, where world-renowned doctors and researchers develop medicines and procedures on the leading frontiers of medicine—and work directly with patients. The knowledge and vitality that John Hopkins brings to the Greater Baltimore area contributes greatly to the quality of life here, and positons the Marriott Residence Inn East Baltimore as a "workplace of choice".
Be a part of this special undertaking and consider advancing your hospitality career at a brand-new hotel designed and built with vision, class and a commitment to quality: the Marriott Residence Inn East Baltimore at the Johns Hopkins Medical Campus. Apply online with us today!
Overview:Duties & Responsibilities:
Qualifications:- Manage all aspects of front desk operations for assigned shift. Schedule employees to ensure proper coverage.
- Monitor performance and recommend/initiate corrective and/or disciplinary action, or other staffing/human resources-related actions in according with company policies and procedures. Alert management of potentially serious issues.
- Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their job functions.
- Ensure guests receive prompt, professional attention and are greeted upon arrival. Respond appropriately to guest complaints. Implement appropriate service recovery gestures in order to ensure total guest satisfaction. Communicate to staff any VIP, Priority Club, or special needs or requests and follow up on execution.
- Communicate and assist in achieving departmental guest satisfaction, revenue and profit goals and objectives. Manager labor costs and expenses within budget.
- Assist in managing hotel revenue generation & maximization through full utilization of company systems, business processes and specifications.
- Ensure procedures are followed for security of monies, credit and financial transactions, and guest security.
- Throughout shift conduct routine inspections of the front office and public areas to ensure the appearance of such areas reflects highly on the hotel, brand, and Company. Correct any deficiencies. Train appropriate staff on procedures for PBX to serve as a central communications point during emergency/crisis situations.
- Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts including Accounting, Revenue Management, Sales and Marketing, Catering, Food and Beverage, Housekeeping, and Maintenance.
- Will serve as “manager on duty” as required. Accountability: This job is responsible for managing front desk operations for a p.m. and/or weekend shift at a large, fairly complex full-service hotel with an extensive range of facilities and services and may include a large number of Priority Club Accounts and VIP and key guests. Typically supervises a shift of front office employees.
Bachelor’s degree in Hotel Management, Business Administration or related field plus one or more years front office/guest services experience including supervisory experience, or an equivalent combination of education and experience. Must speak fluent English. Other languages preferred. Other:
- Communication skills are utilized a significant amount of time to interact with others; customers, employees and third parties.
- Reading and writing abilities are utilized often when completing paperwork and management reports, interpreting results, giving and receiving instructions and training
- Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently.
- Problem solving, reasoning, motivating, organizational and training abilities are sued often. May be required to work nights, weekends, and/or holidays.
Job Summary
JOB TYPE
Full Time
SALARY
$38k-53k (estimate)
POST DATE
02/26/2024
EXPIRATION DATE
04/03/2024
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The job skills required for Assistant Front Desk Manager include Front Office, Guest Service, Housekeeping, Problem Solving, Teamwork, Retirement Plans, etc. Having related job skills and expertise will give you an advantage when applying to be an Assistant Front Desk Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Assistant Front Desk Manager. Select any job title you are interested in and start to search job requirements.
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The following is the career advancement route for Assistant Front Desk Manager positions, which can be used as a reference in future career path planning. As an Assistant Front Desk Manager, it can be promoted into senior positions as a Front Desk Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Assistant Front Desk Manager. You can explore the career advancement for an Assistant Front Desk Manager below and select your interested title to get hiring information.
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