JOB TITLE: Front Desk Receptionist

DEPARTMENT: Human Resources

RESPONSIBLE TO: Director of Human Resources

EDUCATION: High School Diploma or GED Equivalent

TRAINING AND EXPERIENCE: One year (1) previous experience with multi-line phone system operation and general administrative office skills.

POSITION SUMMARY: The Front desk Receptionist provides administrative support for the Human Resources department and operates the multi-line phone system.

NECESSARY SKILLS: Courtesy and cooperation in dealing with patients, visitors, and staff.

Coordination of phone system operations; including routing calls appropriately and good judgment in divulging information.

Must thoroughly understand the Center's operations and the functions of staff.

Familiarity with administrative policies regarding confidentiality of patient information.

ESSENTIAL FUNCTIONS:

Greet and welcome guests as soon as they arrive in the HR department.

Answer, screen and forward incoming phone calls utilizing multi-line phone system.

Greet and welcome guests as soon as they arrive in the HR department.

Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)

Provide basic and accurate information in-person and via phone/email

Receive, sort and distribute daily mail/deliveries

Maintain office security by following safety procedures and controlling access via the reception desk

Order front office supplies and keep inventory of stock

Update and maintain accurate personnel directory

Perform other administrative duties such as filing, photocopying, transcribing and faxing

Maintain confidentiality in all matters relating to patients, clients and employees.

Welcomes patient and visitors to the medical center by greeting patients and visitors in person and on the telephone; answers inquire or refers questions to other staff members.

Professionally administer all incoming telephone calls through the operation of a multi-extension telephone system.

Ensure that all telephone calls are directed to the proper the proper information source based on thorough knowledge of the Center's operations, personnel, and personnel policies.

Provide administrative support to the human resource department. Type and distribute department correspondence, reports and memos upon review.

Provide information to staff, applicants, vendors, etc., about job openings.

Create, maintain and update various spreadsheets utilizing Microsoft Excel.

Receive, sort, log, date stamp and distribute all incoming mail.

Assist with the employee recognition program (i.e. employee appreciation, birthdays, etc.)

Perform other job-related tasks as assigned.

QUALIFICATIONS/REQUIREMENTS:

Excellent phone etiquette

Excellent verbal communication skills

Able to work with minimum supervision

Should be customer service driven

Working knowledge of Microsoft Office (Word, Excel, Publisher)

Able to multi-task — answer the telephone and perform clerical duties

Professional appearance

8:30 AM - 5:00 PM- Monday, Tuesday, Thursday, Friday

11:00 AM – 7:30 PM Wednesday

40 Hours

BENEFITS:

Salary starting at $16.00 hr.

Recognized site for U.S. Department of Education Public Service Loan Forgiveness Program

Recognized site for HRSA National Health Service Corps Loan Repayment Program

Continuing Medical Education Reimbursement

Paid Vacation and Sick Leave

Medical, Dental, and Vision Insurance

Short-term Disability

Health Savings Accounts