6 Hotel Front Desk Attendant Jobs in Baltimore, MD
Residence Inn Downtown Inner Harbor is Hiring a Hotel Front Desk Attendant Near Baltimore, MD
Do you have a passion for service and love to put a smile on people's faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You'll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!
Responsibilities
•Take incoming calls, online and in-person room bookings requests, and answer questions about guests' needs involving room rates, available rooms, amenities, rewards programs, and special requests
•Mitigate customer complaints as needed
•Communicate with housekeeping to make sure guest rooms are ready
•Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
•Bookkeeping: keep accurate records of all hotel guest account information
Qualifications
•Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
•1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
•Working knowledge of Microsoft Office and reservation management systems
•Comfortable taking telephone calls and mitigating stressful situations
•High school diploma, GED, or equivalent
Job Summary
Full Time
$27k-36k (estimate)
05/02/2024
05/15/2024
The following is the career advancement route for Hotel Front Desk Attendant positions, which can be used as a reference in future career path planning. As a Hotel Front Desk Attendant, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Hotel Front Desk Attendant. You can explore the career advancement for a Hotel Front Desk Attendant below and select your interested title to get hiring information.
