Division’s Overview

The Division of Continuing Education & Workforce Development (CEWD) at Hostos Community College offers educational, career, and personal development opportunities designed to address the needs of the Bronx and neighboring communities such as Upper Manhattan. We offer non-credit courses and certificate programs.

Position Overview:

Under the supervision of the Program Manager and the Social Worker, the Case Manager will carry out a broad range of responsibilities related to institutionalizing Hostos’ role as a premiere community resource for educating and developing a workforce that is responsive to the changing demands of the job market and the prevailing economic outlook.

The Case Manager will support the CEWD Case Management Team in providing social/support services to continuing education students, creating referrals when necessary, and meeting with students individually. The Case Manager will also collect and analyze data and draft reports and maintain confidential records. In addition, the Case Manager will conduct external presentations, and coordinate with community programs and other organizations.

The Case Manager will be working closely with the senior social worker, coordinators, and students to help identify services and develop transition plans for each student, monitor their progress and help support their successful transition to college, work and/or training programs. The Case Manager will also interface with instructors and administrative staff to ensure positive, collaborative relationships with students.

Primary Responsibilities:

• Conduct comprehensive intake and assessments to identify potential challenges that might interfere with the student’s ability to complete the program
• Maintain frequent contact with students to monitor their progress and to ensure they successfully complete the program and obtain employment
• Maintain accurate data and notes for each student and recommend appropriate referrals when needed
• Conduct regular outreach to instructors and other staff both in and outside of Hostos to support student success and program completion
• Provide short-term supportive counseling, crisis intervention, and safety planning
• Participate in weekly supervision with the Program Manager to discuss caseload and to ensure continued quality assurance
• Actively participate in staff meetings and ongoing trainings; identify new opportunities for staff development
• Co-facilitate workshops on various topics, including emotional, social, and academic issues

Core Competencies:

Ability to:

• use discretion, and sound judgment with handling confidential materials and information especially student records
• work under deadlines, with changing priorities
• respond calmly to emergencies and resolve student concerns
• establish community networks and work effectively with community groups
• seek assistance when needed
• write clearly and produce/edit accurate, well-organized, and understandable reports
• communicate effectively, listen, and quickly respond to others
• work in a team, as well as independently

Qualifications

• Bachelor of Social Work (BSW - BASW) degree required from a school accredited by the Council on Social Work Education or related field.
• Experience working with diverse populations in low-income communities
• Demonstrated experience creating and sustaining relationships with partnering agencies
• Strong interpersonal and communication skills
• Basic knowledge of community resources and government benefits
• Demonstrated experience creating and sustaining relationships with partnering agencies.
• Strong working knowledge of Microsoft Office and basic knowledge of MS Teams, Google Drive, and Zoom
• Must be willing to work some evenings or weekends for special events

The Research Foundation of The City University of New York (RFCUNY) was established as a not-for-profit educational corporation chartered by the State of New York in 1963. RFCUNY supports CUNY faculty and staff in identifying and obtaining external support (pre-award) from government and private sponsors and is responsible for the administration of all such funded programs (post-award).

RFCUNY stands between CUNY’s principal investigators (PIs) and the sponsors who support them and strives to fulfill its essential responsibilities to both groups. Working closely with individual PIs and Grants Officers on the campuses, RFCUNY oversees employment, accounting, audit, reporting, purchasing, and special responsibilities that include management of a planned giving program; liaison with governmental agencies and foundations; negotiation of agreements; facility construction and renovation; protection and commercialization of intellectual property; and compliance with applicable standards in research involving human subjects, animal care, environmental and radiological safety, and conflicts of interest.