Description

Join Callen-Lorde Community Health Center, a leading LGBTQ-focused health center, as a Case Manager. We are seeking a compassionate and dedicated professional to support our diverse patient population in accessing comprehensive healthcare services.

Responsibilities:

• Conduct comprehensive assessments of patients' needs, creating individualized care plans.
• Collaborate with healthcare providers and community resources to ensure a holistic approach to patient care.
• Advocate for patients' rights and coordinate access to LGBTQ-affirming services.
• Facilitate support groups and educational sessions on relevant health topics.
• Maintain accurate and confidential case records, ensuring compliance with HIPAA regulations.
• Provide crisis intervention and emotional support to patients facing challenging situations.
• Collaborate with multidisciplinary teams to enhance patient outcomes.

Qualifications

Education, Experience
• High school diploma or GED preferred.
• In the absence of education credentials, experience in social services, case management, and/or health care will be considered.
• Familiarity with LGBTQIA, HIV and health-related issues and community resources.
• Strong computer competency, including knowledge of Electronic Medical Records, Computerized Appointment/Billing Programs and other Microsoft Office Programs.
• Strong customer service orientation.

Desired Characteristics, Skills
• Ability to work with diverse populations, ability to handle multiple, simultaneous tasks.
• Ability to work independently yet be team focused. 
• Ability to remain calm, focused, and helpful under stress.
• Knowledge of Microsoft office programs and utilization of these tools for scheduling and communication.
• Strong communication and interpersonal skills.
• Available for early morning, evening, and/or weekend shifts.
• Commitment to the mission of Callen-Lorde’s Diversity, Equity and Inclusion initiatives.
• Bilingual (Spanish/English) preferred.
• Commitment to the mission of Callen-Lorde.