Job Title : Case Manager

Reporting to : Senior Case Manager and Case Manager Supervisor

FLSA Status: Non-Exempt

Summary :

We are seeking a compassionate and dedicated Case Manager to join our team. The successful candidate will provide a comprehensive range of on-site, person-centered, and strengths-based services to a caseload of approximately 20-25 clients. Your primary objective will be to empower individuals to lead fulfilling lives within the community. As a Case Manager, you will play a pivotal role in client counseling, intakes, case management, and providing essential aftercare services. Collaborating with colleagues is key to meeting the diverse needs of your caseload and achieving program success while aligning with NAICA's core purpose, values, and vision.

Responsibilities :

The Case Manager's role encompasses, but is not limited to:

• Conducting initial intake assessments and promptly addressing critical needs.
• Utilizing assessment tools, such as CARES, to identify support service requirements and make immediate referrals.
• Orienting clients to the shelter program, its requirements, and potential consequences.
• Developing Independent Living Plans (ILPs) in coordination with other Social Service providers, ensuring the delivery of comprehensive support services.
• Assisting non-working clients in accessing Public Assistance.
• Completing psycho-social assessments within the first 30 days of intake.
• Monitoring and tracking client progress.
• Empowering clients to actively participate in their own planning and goal setting.
• Conducting regular meetings with clients (weekly/bi-weekly or as needed).
• Referring clients for job development opportunities if appropriate.
• Connecting clients with suitable resources to help them achieve their goals.
• Meeting with clients to address challenges, successes, and strengthen their capacity for long-term self-sufficiency.
• Maintaining thorough client files, documenting conversations, warnings, and progress reports, while preserving confidentiality.
• Reporting critical incidents immediately to the Site Director/Director of Social Services.
• Collaborating closely with other Housing Specialists and Employment staff to identify client readiness for employment and housing.
• Treating all clients, visitors, and employees with kindness, respect, and dignity.
• Serving as an advocate for clients when necessary.
• Providing periodic case management and counseling, extending one year beyond the client's departure.
• Establishing and nurturing connections with other programs and units within the organization to facilitate inter-agency referrals.
• Escorting clients to housing viewings, DHS or HRA appointments as required.
• Facilitating suitable housing placements for clients.
• Ensuring that case notes are completed within 24 hours after client meetings.
• Offering support as a substitute for other staff when needed.
• Performing general clerical duties.

Professional & Personal Qualifications :

• Bachelor’s degree in social work, psychology, sociology, or a related field with at least 2 years of direct social service experience.
• Associate degree in human services or a related field with a minimum of 4 years of direct social service experience.
• High School Diploma/General Equivalent Diploma with a minimum of 8 years of direct social service experience.
• Exceptional interpersonal skills, with the ability to balance compassion and firmness while always maintaining confidentiality.
• Proficiency in navigating community resources.
• Strong problem-solving abilities, decision-making skills, conflict resolution expertise, and active listening.
• Capacity to remain composed in crisis situations.
• Demonstrated ability to collaborate effectively with diverse groups.
• Proven capability to manage multiple tasks efficiently under pressure.
• Outstanding organizational skills, attention to detail, and efficiency.
• Possessing maturity, integrity, and sound judgment.

Physical Demands and Working Environment :

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift to 5 pounds at times.
• Must be able to access and navigate each department at the organization’s facilities.
• Ability to climb stairs.