The Front Office Manager , reporting to the Director of Operations, is responsible for all front office functions and staff. Areas of responsibility include Guest Services/Front Desk & Valet. As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure procedures. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.

The professional we seek should be a good communicator, possess solid leadership skills to represent the company, be pro-active, loyal, reliable and hard-working. We seek to create a sense of place that will insure, inspire and motivate the overall team to meet and exceed the pre-determined goals and expectations of our guests. 

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

•Interview, hire, train, cross-train, schedule, coach, counsel, and discipline associates and perform annual performance evaluations.

•Efficient daily operation of Guest Services, while adhering to budget guidelines.

•Manages day-to-day operations, ensuring the quality standards and meeting the expectations of the guests on a daily basis. 

•Develop specific goals and plans to prioritize, organize, and accomplish your work.

•Maintain adequate and accurate room inventory. Monitors availability and reservations regrets. 

•Respond to guest questions, concerns, comments, and requests promptly, courteously and professionally.

•Ensure that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results. 

•Verify nightly audits to ensure all financial controls are being met.

•Maintain working relationships and communicate with all departments.

•Ensure implementation of all hotel policies and house rules.

•Understand the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals. 

•Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honestly/integrity; leads by example.

•Encourages and building mutual trust, respect, and cooperation among team members. 

•Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.

•Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other employees.

•Monitor all V.I.P. guests and requests.

•Other duties as assigned by management. 

Qualifications:

The Company may consider an equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below. 

Education and Experience:

• Minimum 3 years hotel operation management experience.

• Must have Marriott Front Office experience.

• Extensive knowledge of all hotel departments. 

Skills and Abilities:

•Ability to understand and provide friendly guest service.

•Ability to correctly process check-ins and check-outs, answer questions and resolve guest requests in compliance with policies and procedures, brand standards, and federal, state and local regulations.

•Ability to processes guest bills and collects payments in compliance with cash handling, credit card processing and accounting policies and procedures.

•Ability to compile facts/figures in a timely manner, identify and investigate issues, and resolve basic matters.

•Ability to follow an appropriate course of action based on policies and procedures.

•Ability to operate a computer, calculator, phone and other office equipment.

•Attention to details with good organizational and efficient time management skills.

•Consistently professional attitude and behavior with effective listening and communication skills.

•Ability to work in a fast paced environment, sometimes under pressure, while remaining flexible and efficient and simultaneously handling competing and changing priorities.

•Ability to satisfy the legal requirements for employment within the jurisdiction.

•Ability to stand for long periods. 

Working Conditions & Physical Effort:

Work is normally performed in an interior hotel environment. While performing job duties, the associate speaks, listens, completes documents, processes requests and operates office equipment such as a telephone, calculator, computer, copier and fax. Physical requirements include extended periods of standing and/or walking, bending, reaching, pulling, pushing, kneeling, and lifting up to 50 pounds. The job requires close vision with or without corrective lenses.

This position requires WEEKENDS, HOLIDAYS and a FLEXIBLE SCHEDULE!

Benefits we provide to our AMAZING Ambassadors:

• Medical benefits after 60 days of employment
• PTO and Holiday Pay
• 401K after one year of employment 
• Employee Appreciation Program
• Employee Lunches

About the Company:

The Wurzak Hotel Group (“WHG”) is a Philadelphia based, vertically integrated owner, developer and operator of premium branded full service, extended stay and focus service hotels. WHG gains its competitive advantage by developing talent within the organization who embody the same entrepreneurial spirit of our leadership team and who seek to create value through tireless innovation and a tight focus on the operational details. 

The Wurzak Hotel Group (“WHG”) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.