Director, Front Office Services – Luxury Mega Yacht

The World, Residences at Sea, is the largest privately owned residential yacht on earth. Employees of The World strive for excellence in everything we do. We live and work on a one-of-a-kind luxury yacht that sails continuously around the world. Every few days you will wake to an exciting new port of call. It’s the ultimate way to work and travel all in one.

The Director, Front Office Services’ primary responsibility is to manage and oversee all aspects of the Front Office.

Key Responsibilities

• Provide exemplary customer service and problem resolution to Residents and Guests

• Supervise the R&G pre-arrival, time on board and post-departure experience, including communication, coordination and compliance

• Oversee the Residents Services Coordinator and the Hotel Operations Coordinator, ensuring efficient and competent service to the Community

• Monitor the maintenance and refurbishment of all apartments, including RTS periods

• Ensure proper and swift follow up and resolution of any Resident and Guest dissatisfaction issues, using the ICAN system

• Exceed Resident and Guest expectations in every aspect of luxury service in accordance with LQA standards

• Continuously review the operation and make recommendations to enhance the product; follow up and resolve Residents and Guests issues; conduct regular in-depth inspections of all operational areas

• Contribute to the development of the onboard product and our commitment to “bringing the destination alive” by creating and delivering events and experiences for Residents and Guests

• Prepare and update the Navigator with postings when important information needs to be shared with Residents and Guests

• Develop, monitor and achieve company, department and divisional goals and objectives by creating action plans; effectively communicate operational updates through daily line ups and divisional meetings

Hiring Requirements

• Minimum of 5 years’ relevant experience on a luxury cruise ship, in a private country club or similar, luxury hotel or resort

• Strong Management experience

• Proven track record of providing exemplary customer service and problem resolution

• Degree in Hospitality Management or related field preferred

• Experience managing a multi-cultural team

• Good computer skills to include Word, Excel and Outlook

• Working knowledge of point of sales systems, inventory management systems, Fidelio and computerized reservation systems

• Knowledge of embark and debark procedures, customs and immigration requirements, visa restrictions and cabotage regulations

• Excellent administrative and organizational skills

• Excellent English skills both written and verbal

• One additional language (German, French, Italian, Spanish) preferred

Along with worldwide travel opportunities, The World offers many other benefits. Our team members are afforded comfortable accommodations, delicious meals, facilities including a fitness center, state- of- the- art bicycles, crew bar, outside sun / seating deck, and a variety of crew enrichment activities. In addition, we have the most generous Tuition Reimbursement Program in the industry.

At The World we are one team, always passionate and caring and supporting one another in mutual respect. We have a unified, empowered, and strong team culture that values diversity and recognizes, develops and retains talent.

Please note that all candidates must complete an online employment application before being considered for any open position. Interviews will only be arranged after receipt and review of such online application and are ‘by appointment only’. Qualified candidates will be contacted by a representative of the Human Resources Team.

ROW Management Ltd. is committed to the health and well-being of our Crew. All Crew Members are required to be fully vaccinated against COVID-19 and provide evidence of completion of a vaccination regime (vaccination card / certificate or digital immunity passport) approved by the EU (EMA – European Medicines Agency) or the U.S. Food and Drug Administration (FDA).