Company Overview

Unicity was founded with a bold mission to make healthy living a reality in an on-the-go world. Unicity’s business model is person to person sales which has given a personal touch to our sales and growth. This position would be located in Fort Lauderdale, FL. This role is on-site.

Unicity is dedicated to developing innovative, science-based products and programs that promote metabolic health and improve the quality of life for people everywhere. For over 30 years, Unicity has been dedicated to developing high-quality products that contain the vital nutrients your body needs. With the proper process, cutting-edge technology, and a mission to Make Life Better, Unicity is paving the way for a better tomorrow.

In addition to competitive pay we can offer:

• Heath, Dental, Vision, Life and other benefits that begin within a month
• Paid maternity and paternity leave
• Generous vacation allowance in addition to company paid holidays
• 401(k) with company match
• Substantial company product allowance
• Reimbursement for internet, cell phone and gym/wellness activities

Customer Service Management:

• Oversee and manage all customer service operations, ensuring timely and effective resolution of customer inquiries, issues, and complaints.
• Train, mentor, and supervise customer service representatives to deliver excellent service and maintain a high level of customer satisfaction.
• Develop and implement customer service policies, procedures, and standards to enhance the overall customer experience.

Office Management:

• Manage day-to-day office operations, including administrative tasks, scheduling, and office supplies procurement.
• Coordinate office activities and ensure smooth functioning of office equipment and facilities.
• Maintain organized filing systems, both physical and digital, for efficient retrieval of documents and records.

Warehouse Supervision:

• Supervise warehouse staff in receiving, storing, and dispatching goods, ensuring accuracy and efficiency in inventory management.
• Implement safety protocols and procedures to maintain a safe working environment in the warehouse.
• Oversee inventory control measures, conduct regular stock audits, and manage inventory levels to optimize storage space and minimize discrepancies.

Team Leadership and Development:

• Provide leadership and guidance to a diverse team, fostering a positive work culture and promoting teamwork and collaboration.
• Conduct regular performance evaluations, provide constructive feedback, and identify opportunities for employee development and training.
• Cultivate a supportive and motivating work environment that encourages employee engagement and retention.
• Bilingual in English & Spanish

Continuous Improvement:

• Identify process inefficiencies and bottlenecks within customer service and warehouse operations, and develop strategies for improvement.
• Implement innovative solutions and best practices to enhance productivity, reduce costs, and increase customer satisfaction.
• Stay updated on industry trends, market dynamics, and customer preferences to adapt strategies and deliver exceptional service.

Education & Experience:

• 3-5 years of office management experience.

Skills:

• Strong organizational, communication, and leadership skills.
• Problem-solving ability and attention to detail.
• Proficiency in office software and technology.

Traits:

• Adaptability to changing priorities and environments.
• Interpersonal skills and ability to work collaboratively.
• Commitment to continuous learning and professional development.

Knowledge:

• Understanding of compliance regulations and basic financial management principles.
• Project management skills and experience in coordinating tasks.