Company DescriptionRelentless Recovery is a high volume Collateral Recovery Agency servicing all of Ohio. We are a team that takes pride in the culture, forward thinking strategy, and the positively charged environment that exists here. We are a leader in the recovery industry and we are growing. Due to this growth, we are now interviewing mature, responsible people with clean driving records.Job DescriptionResponsibilitiesKeep track of appointments, delivery times, and transport informationComplete Appointment Logs, Transport Logs, spreadsheets and Qualify CarsOperate the Customer Service window, completing Customer Property Pick-ups and RedemptionsService all incoming calls from Customers, Clients, Vendors and Lienholders with excellent customer service and resolution skillsSet appointments for redemption and personal property pick-upRecord daily deliveries and shipments to reconcile inventoryUse software to monitor demand and document characteristics of inventoryUse designated machinery to cut keys for vehiclesAssist and support the Lot Technicians when neededQualificationsHigh School diploma or equivalent required1-2 years’ relevant customer service experience – automotive field, warehouse, recovery or collections preferredStrong MS Office (Outlook, Word, Excel) knowledge with good computer and keyboarding skills with the ability to maneuver in a Windows based environmentWorking knowledge of the repo process, account handling, and vendor communication preferredHave a familiarity with collection and lienholder processes, filings, and documentation highly desiredDetail oriented and the ability to multi taskMust be extremely organized be able to stay on track for upcoming time sensitive deadlinesExceptional interpersonal skills, professional, courteous with excellent oral and written communication skillsAbility to work with a diverse customer and workforce populationAssertive individual with effective investigative and follow up skillsWillingness to work overtime as neededAchieve deadlines and prioritize workload for adherence to strict time deadlinesAbility to work well on a team and focus on results, exhibit adaptability and flexibility in a fast pace environmentWork and communicate well with other internal departments (Account Executives, Quality Collateral Agents, and the Accounting Team.Physical Requirements:Ability to sit or stand long periods throughout the dayUse a computer and telephoneAble to communicate verbally and in writingAdditional InformationMust be able to pass a background check.All your information will be kept confidential according to EEO guidelines.