Are you ready to redefine luxury living in New York City? Embrace the opportunity to shape exceptional residential experiences with Related Companies. Embark on a journey where luxury meets innovation and create iconic residential legacies with us in New York City's most prestigious condominiums! 

We are seeking a dynamic and experienced Resident Manager to join our Luxury Condos team in New York City. The Resident Manager will oversee the day-to-day operations of our luxury condominium property, ensuring exceptional service and satisfaction for our residents while maintaining the highest standards of property management.

Building Information: Lantern House offers a distinctive reinvention of the Chelsea warehouse architectural style, featuring a modern interpretation of the bay window and a custom masonry façade. The 21-story building comprises a collection of approximately 180 one-, two-, three- and four-bedroom residences, many of which bestow uninterrupted cityscape and Hudson River views and promise to provide residents a totally integrated lifestyle destination. Amenities include Children's Playroom, Teen Room, Courtyard, Fitness Center, Men and Women's Locker Rooms, Sauna and Steam Room, Swimming Pool, Screening Room, Event Lounge Space: Lantern House | Related

As a Resident Manager at Related Companies, you will play a crucial role in maintaining the highest standards of service and luxury living for our residents. You will be responsible for maintaining the physical assets of the property, monitoring the day-to-day operations of an experienced maintenance staff, evaluating the budgets for and financial performance of the property, and - most importantly - cultivating positive, lasting tenant-landlord relationships. The successful candidate will create an attractive, welcoming, and desirable community that embraces all qualified applicants.

Core Responsibilities:

Staff Supervision:

• Responsible for the direction and supervision of the maintenance employees.
• Recommends hiring, terminating, discipline, suspension, promotion and/or rewards for staffing accordance with EEO requirements; Related Management Company’s EEO policies and procedures; with federal, state and local Human Rights/Civil Rights Statutes.

Property Operations

• Oversee and manage the day-to-day operations of the luxury condo building.
• Ensure the property is maintained to the highest standards, including common areas, amenities, and resident spaces.
• Implement and enforce property policies and procedures.

Maintenance and Repairs:

• Coordinate and supervise maintenance and repair activities.
• Collaborate with maintenance staff and vendors to address resident requests promptly.
• Conduct regular inspections to identify and address maintenance issues.

Tenant Relations:

• Build and maintain positive relationships with residents, addressing concerns and ensuring a high level of satisfaction.
• Facilitate effective communication between residents, management, and maintenance staff.
• Handle resident inquiries and requests in a professional and timely manner.

Compliance and Safety:

• Ensure the property complies with all relevant codes, regulations, and safety standards.
• Oversee emergency procedures and participate in regular safety drills.
• Address and rectify any safety concerns promptly.

Financial Management:

• Assist in budget preparation and management.
• Monitor expenses and work towards cost-effective solutions without compromising quality.
• Collaborate with accounting and finance teams as needed.

Compensation:

$100,000 - $130,000 Discretionary Bonus On-Site Occupancy (3 bedroom, 2 bathroom) 

Benefits:

• Personalized Health Care: Multiple medical, dental, and vision plan options; Employee Assistance Program
• Financial Benefits: Competitive salary and incentive packages; matching 401(k); FSAs and HSA; employer-paid life and AD&D insurance; paid leave & disability programs
• Social Wellness: 19 days of PTO; mental health counseling & resources; fertility, surrogacy, and adoption assistance; volunteer days and donation matching
• Career Development: Learning & training programs; tuition & certification reimbursement; internal advancement opportunities

#LI-NG1

• Minimum of 5 years of experience in property management with a focus on luxury condo residential buildings .
• Facilities/Operations experience with strong working knowledge of building systems
• Requires Valid Chillers License (Q-01 or Q99).
• Strong leadership and organizational skills.
• Excellent interpersonal and communication skills.
• Familiarity with building systems, maintenance, and safety protocols.
• Ability to work collaboratively with cross-functional teams.
• Proficiency in property management software is a plus

Related Management Company (RMC) is the leading innovator in managing real estate as an owner/operator. There is strength in numbers – RMC operates hundreds of properties in 22 states and Washington, D.C., providing our employees with unparalleled growth opportunities. Our portfolio includes affordable, workforce, market-rate, and luxury housing. We are passionate about exceeding quality expectations in every single asset class. As a subsidiary of Related Companies, we’ve been at the forefront of sustainability too, with most of our new developments pursuing LEED Silver certification or higher.

At RMC, we Welcome Everyone. It is our mindset that welcomed employees invoke welcomed residents. When you work here, you’re encouraged to be your best, authentic self. With persistent focus, we are strengthening internal mobility, and employee engagement, and investing in leadership development to continuously improve the employee experience.

Related is an Equal Opportunity Employer

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