Principle duties and responsibilities (Essential Functions) include:

Key Job Functions

• Process catering files: banquet event orders (BEOs), group contracts, and pm numbers.
• Handle general phone, email, and fax inquiries.
• Follow up with clients regarding final guarantees, changes, and other catering details.
• Screen incoming phone calls, file, and coordinate vendors for upcoming functions.
• Create labels, group packets, reader boards, and directional signs.
• Coordinate group amenities.
• Assist in creating in-house event(s) BEOs.
• Issue/compile daily change sheets for internal departments.
• Email weekly report of all upcoming events: daily event sheets, BEO distribution.
• Creates informational packets. 
• Field general catering questions
• Assist with incoming mail.
• Assist with check-log and check drops.
• Attend department meetings as needed.

Deliver Passionate & Engaging Service to our Guests.

You will be passionate and truly engaged in taking care of our guests, recognizing individual guests, and anticipating their unique needs to exceed their expectations.

You will consistently deliver our GUEST model:

• Greet or welcome everyone, warmly with a smile.
• Use eye and ear contact and the guest’s name.
• Establish/anticipate needs.
• Solve and own all requests/complaints.
• Thank everyone.

Build solid relationships with your Colleagues.

Treat colleagues with respect and dignity.

Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.

Qualifications and Skills 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

·Track record of delivering exceptional guest or client experience

·Ability to communicate, both verbally and written, effectively with guests, vendors and co-workers

·Must read, write, and speak the English language fluently.

·Appropriate professional appearance and demeanor 

·Previous hotel experience preferred.

·Excellent organizational skills

·Excellent time management skills and ability to multitask and prioritize workload.

·Attention to detail and problem-solving skills.

·Proficient in Microsoft Word, Excel, PowerPoint, and other Microsoft Office Applications