JOB TITLE Customer Care Specialist
LOCATION San Antonio, TX 78758

DAYS Monday – Friday
Real Floors is now the #1 multi-family flooring provider in the country!
Company Overview:
We are the largest wholesale flooring company in North America and have been named a Top Workplace for 8 years in a row! With amazing benefits and family like culture, our company is one of the top flooring companies to the multi-family industry (apartments). We value our employees and provide awesome benefits, and a positive work environment!
Job Overview:
The successful candidate will display excellent communication skills and perform a variety of functions such as inputting new orders that come in via phone, email and through our online customer portal. This person should be a fast learner and able to get things done quickly and efficiently as our business in Texas continues to grow at a rapid pace.
Responsibilities:

• Process new orders via telephone, email and our online customer portal.
• Answer calls from customers; provide appropriate solutions and alternatives.
• Ensure that all material and labor billing is accurate and aligns with corresponding orders.
• Ensure that all required documents are scanned into our system daily.
• Communicate and coordinate with internal departments (operations, sales, etc.) regarding any issues with orders (measurement requirements, etc.).
• Other duties as assigned.

Qualifications:

• Strong customer service orientation and 2 years of experience providing customer support by phone and/or in person preferred.

-Computer proficiency - data entry, able to correspond effectively via email, perform data input while speaking on the phone, etc.

• Detail oriented, self-motivated and organized.
• Proactive problem solver – takes initiative to identify, research and resolve problems as they arise; willing to help others when needed to solve issues.
• Experience with Gmail, Google Docs, Sheets and Shared Drive is a plus.