Description

Santikos Care Center Specialist

OVERVIEW

Act as liaison between our company and its current and potential guests. Effectively solving guest concerns, complaints and inquiries; keep our mission of providing unparalleled guest experiences at the core of every decision, behavior and conversation.

ROLES & RESPONSIBILITIES:

• Serve as ambassador for Santikos Entertainment with every phone conversation.
• Handle large volume of inbound and outbound calls in a timely manner.
• Follow call center scripts when handling different issues.
• Identify guests needs, clarify information, research every issue and provide solutions and/or alternatives.
• Follow company procedures for the most complex situations.
• Take advantage of opportunities to upsell products when they arise.
• Build sustainable relationships and engage guests by going above and beyond their expectations.
• Keep records of all conversations in our call center database in a comprehensive manner.
• Frequently attend educational development sessions to improve knowledge and performance level.
• Meet personal/team qualitative targets.

EDUCATION & EXPERIENCE REQUIREMENTS

• High school degree or equivalent
• Previous experience in a customer support role

SKILLS, ABILITIES, & KNOWLEDGE

• Strong verbal communication and active listening skills
• Demonstrated ability to smile over the phone or internet
• Familiarity with CRM systems and practices
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively
• Ability to work weekends, holidays and late nights
• Bilingual Spanish preferred

Qualifications

What education or experience do I need to have to qualify?

• High school degree or equivalent
• Previous experience in a customer support role

What skills, abilities, and knowledge do I need to be successful in this position?

• Strong verbal communication and active listening skills
• Demonstrated ability to smile over the phone or internet
• Familiarity with CRM systems and practices
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively
• Ability to work weekends, holidays and late nights
• Bilingual Spanish preferred

AAP/EEO Statement

Santikos Entertainment, Inc. is an equal opportunity employer. Santikos provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information (including testing and characteristics), marital status, ancestry, status as a covered veteran, uniformed service member status and any other characteristic protected under applicable federal, state or local law.