Astound Broadband Powered by Grande is currently searching for a Retail Customer Service Representative in our San Antonio, Texas market. This individual provides positive, courteous and prompt customer service in handling customer requests and inquiries to include: order entry, service requests, billing inquiries, and troubleshooting as well as accurately following retail cash procedures. Customer interaction for this position is primarily face-to-face.

In this role, the primary duties will include:

• Responsible for accurately computing and quoting adjustments, balances, and rates as well as discussing other inquiries and complaints about customers.
• Processes lock and dropbox payments including customer payments made through off-site payment locations.
• Removes CPE from CPE dropbox and return to inventory.
• Must be familiar with all of Grande's products and pricing information in order to recommend and sell services and equipment to customers.
• Processes and confirms addresses for billing and payment purposes.
• Works to meet service goals and deadlines designed to meet customer commitments promptly, accurately and pleasantly.
• Other duties as assigned.

Our ideal candidate will possess:

• High school diploma or GED
• Must have three years related experience, at least one year of cash handling
• Ability to use basic PC skills and standard office equipment
• Ability to communicate verbally and comprehend through listening skills to resolve customer problems or complaints
• Must be able to write legibly and perform the following mathematical calculations: addition, subtraction, multiplication and division

Diverse Workforce / EEO:

Astound Broadband is proud to be an Equal Opportunity Employer. We embrace, support, and thrive on each other's differences to maximize the experience of our teammates and our community. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law.

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