Company DescriptionQuest Re|Source is a New York City based Search & Recruitment Agency specializing in Contract Furnishings nationwide. Our client is a fully established Allsteel Office Furniture Dealership, with offices in New York City, and throughout the West Coast . Job DescriptionSummaryResponsible for networking and account management. Manage accounts and project teams in support of all project and daily work activities from scope development through task/project completion. With a highly consultative approach, deliver full client satisfaction throughout the entire order life cycle and build strong, sustainable customer relationships.Essential Duties and Responsibilities Including but not limited to: Customer/Account ServicingAct as single point of contact for coordinating activities, services, orders and personnel for each customerResponsible for the account team performance, including operational decisions made by team membersProvide timely response to customer requests for products, services and informationMaintain comprehensive understanding of customer needs, company goals, business practices and satisfaction/performance criteriaResponsible for all relations and on-going relationships with customer personnel and client 3rd parties (contractors, A&D and PM firms, etc.) Sales, Project & Work Order ManagementProduce plans, develop product specifications, generate detailed and accurate quotes in conjunction with team and present to customer in timely mannerParticipates in RFP’sDevelop and execute service contracts and service level agreementsDeliver responsible close of sale by obtaining signed proposals, terms and conditions, customer purchase orders and depositsEnsure obstacles and/or changes in scope are identified and resolved and that both the customer and company are satisfied throughout entire project life cycleOversee and direct implementation of all customer projects, work orders service requestsReview and/or establish work plans, schedules and logisticsAccount ManagerOversee work of all team members, including designers, project managers, account coordinators, delivery and installation crewsPerform project management responsibilities as required on specific projects, to include site visits during installationsProvide (and prepare, if required) project and work order status reportsAttend project and construction meetings as requiredProvide exceptional leadership and communication to customer and internal teams •Organizational and Operational InterfacesWork collaboratively with customer and 3rd party firmsManage internal and external team interfaces, including interface with subcontractors and manufacturersManage team and lead assignments to ensure work load activities are appropriately balanced and supported internally QualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Skills/Knowledge RequiredExcellent and effective at oral and written communicationStrong critical thinking, organizational and administrative skilAdept at managing multiple projects simultaneously in a fast –paced work environmentDemonstrated commitment to professionalism, integrity and sound judgment in business transactions and to providing the highest level of customer satisfactionStrong understanding of the complexities and sophistication required to succeed in the furniture industry dealer environmentIn-depth knowledge of all aspects of contract furniture products and dealer activities with an emphasis on account management, design, project management and customer serviceUnderstanding of construction project processAbility to read and understand architectural floor plansAbility to create work plans for projects and manage and drive execution to completionFluid interpersonal skills to interact effectively with a wide range of customers, personnel and departmentsProcess-minded with an ability to see and integrate into the big picture to maximize both work quality and efficiency internally and externallyExperience/Education RequiredBachelor’s degree or equivalent work industry experience and tenureExperience with Furniture Dealership business systemsFurniture product specification knowledgeBackground in customer serviceAdditional Information Interior design background, a plus Other RequirementsTravel may be requiredRequired participation in weekly Monday Sales Meetings, Monthly Staff Meetings andquarterly All-Hands Company MeetingsCompetitive salary, benefits package All information will be kept confidential according to EEO guidelines.