The Role

Without our Client Solutions team, Cedar doesn't realize its vision of improving the patient financial experience.

Responsibilities

• Manage the technical aspects of Cedar’s relationship with our most strategic and high-value clients.
• Externally, liaise with operational and technical client stakeholders to drive product adoption and integration health.
• Internally, serve as the voice of the customer to key organizations - engineering teams, account management and product managers.
• Provide technical governance and develop technical account plans.
• Directly manage client integration health and mitigate risks. Proactively identify and triage issues, produce plans of action and solution proposals, and work cross-functionally with engineering counterparts for resolution or mitigation. To do so, you will need to groom tickets, stories, or requests.
• Partner with Client Managers to build client partnership: QBR planning, expansion strategy, and cross-selling or upselling initiatives.
• Senior TAMs may mentor and coach junior team members to uplevel the skills and knowledge base across the team.

Skills & Experience

• Minimum 5 years professional experience, with 3 years experience in a client-facing technologist role, driving technical project leadership and/or technical account management in an enterprise setting.
• Strong technical acumen: analytical capabilities with proficiency in SQL, prior experience working with technical systems and the ability to quickly learn new technologies and systems.
• Effective and credible leading outcomes-focused client conversations. Ability to influence stakeholders' decision making.
• Experience communicating clear technical and business requirements to engineering: Understanding client needs, synthesizing requirements, and steering solution design to meet business and operational needs.
• Ideally, a background working with any of the following: enterprise health care systems, digital consumer payments or backend payment processing technologies, enterprise system integrations.
• You feel comfortable working in a thriving entrepreneurial environment and have some level of comfort navigating through times of ambiguity.
• Lastly, you should be EXCITED about Cedar's mission of improving the healthcare financial experience.

*Applicants must be currently authorized to work in the United States on a full-time basis*