The Role

As the Manager of Technical Account Management Team at Cedar, you and your team are at the forefront of ensuring the success and satisfaction of our clients. For Cedar’s live clients, TAMs play a pivotal role in managing post-launch initiatives, maintaining the technical health of integrations, and supporting the growth and expansion of our client partnerships. Clients can rely on Cedar’s TAMs to be conversant in their needs, a deep Cedar product expert, the technical authority on the state of their system integration, and a strategic partner in designing and delivering Cedar solutions that create value. The TAM team, with your guidance, is directly responsible for all technical aspects of Cedar's relationships with clients after successful implementation.

Without our Client Solutions team, Cedar doesn't realize its vision of improving the patient financial experience.

Cedar is committed to a flexible work environment, so this, as well as many of our roles, is U.S. remote-friendly.

Responsibilities

• People leadership - Bring clarity and energy to a growing team of technical client experts including defining functional mission/metrics/strategy/best practices, hiring, training, performance management, resource prioritization and capacity planning.
• Cross functional leadership - Collaborate broadly across Makers and Commercial organizations to align on strategy and responsibilities and foster a culture of excellence.
• Technical client escalations - Serve as the escalation point for complex technical client issues. Through effective communication with key client stakeholders, drive business outcomes that strengthen the Cedar-client partnership.
• Client integration health - Achieve stated health goals for live client integrations, efficiently.
• Voice of customer - Clear, consistent internal communication to product teams of product gaps and opportunities that contribute to Cedar’s overall strategy, grounded in a deep understanding of client operational use cases.
• Product development operations - Improve systems for efficiently and effectively taking in client needs, defining scope, priority, sequence, timelines, and successfully driving adoption.

Skills & Experience

• Leadership experience - 3 years of experience leading technical client services teams or similar.
• Technical client management - Proven track record interfacing with client stakeholders of all seniority levels to understand and translate between business and technical requirements and value.
• Technical acumen - Strong analytical and structured problem-solving capabilities, proficiency in SQL, and a proven track record of working with various technical systems and quickly adapting to new technologies.
• Healthcare RCM and/or enterprise system integrations knowledge - Ideally, a background in working with any of the following: enterprise healthcare systems, digital consumer payments, backend payment processing technologies or enterprise system integrations.
• Cedar mission - Enthusiasm for Cedar's mission of improving the healthcare financial experience.