The property technology space is growing rapidly, and Kastle Systems is leading the way. Kastle Systems is the premier provider of property technology solutions, with a track record of introducing innovative technologies to serve over 460M square feet of real estate globally. Clients span the commercial and multifamily real estate, education, and construction industries and the customers they serve. Delivering a world class customer experience drives everything we do, and Kastle’s mission is to be our customers’ best service provider and to ensure that their security the most effective, efficient and convenient. Kastle's integrated security solution, including access control, video, and remote video monitoring, significantly reduces costs and improves the critically important 24x7 performance for building owners, developers and tenants.

Kastle is seeking a Technical Director of Account Management who will be the single point of contact and relationship owner for our largest customers in New York City, ensuring complex technical solutions are delivered, issues are resolved in timely manner, SLAs are met and all stakeholders at the client level are delighted with their customer experience. The Director will be responsible for implementing scale processes and strong communication protocols to automate relationship management. They will build networks with internal corporate teams (Chief Technology Officer, Chief Product Officer, Client Success Team, etc.) and local teams (Project Managers, Client Success Reps, Installation and Service Managers, Technical SMEs, etc) to identify and bring together the right teams to solve problems and bring solutions to clients. Initially manages one direct report.

In addition to a great work environment, we provide excellent benefits (Medical/Dental/Vision, 401K, Tuition/Training Assistance, BrightHorizons Lifestyle Assistance, Wellness Program, etc.). We are proud to be a Certified Great Place to Work with awards for being a Top Work Place with Top DE&I Practices!

At Kastle, we believe that diversity makes us stronger - at work and in the world. Kastle Systems International, LLC is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, marital status, pregnancy or any other basis protected by applicable federal or state laws.