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Technical Account Manager
Pure Storage New York, NY
Apply
$111k-151k (estimate)
Full Time 2 Days Ago
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Pure Storage is Hiring a Technical Account Manager Near New York, NY

Company Overview:

BE PART OF BUILDING THE FUTURE.

What do NASA and emerging space companies have in common with COVID vaccine R&D teams or with Roblox and the Metaverse?

The answer is dataall fast moving, fast growing industries rely on data for a competitive edge in their industries. And the most advanced companies are realizing the full data advantage by partnering with Pure Storage. Pures vision is to redefine the storage experience and empower innovators by simplifying how people consume and interact with data. With 11,000 customers including 58% of the Fortune 500, weve only scratched the surface of our ambitions.

Pure is blazing trails and setting records:

  • For ten straight years, Gartner has named Pure a leader in the Magic Quadrant
  • Our customer-first culture and unwavering commitment to innovation have earned us a certified Net Promoter Score that is the highest in the industry
  • Industry analysts and press applaud Pures leadership across these dimensions
  • And, our 6,000 employees are emboldened to make Pure a faster, stronger, smarter company as we go

If you, like us, say bring it on to exciting challenges that change the world, we have endless opportunities where you can make your mark.

Position Overview:

The outstanding people at Pure come from many different backgrounds. This great diversity in knowledge and experience has been crucial to percolating the ground breaking ideas that result in one of the most reliable and easy to use storage systems in the industry. We thrive off challenging the norm! We hire only the best and brightest people who excel in a cutting edge, fast paced, collaborative and transparent environment.

The Technical Account Manager at Pure is a customer-facing professional, aligned with Pures enterprise customers and expertly familiar with their IT transformation goals and enterprise business architecture. Working with cross functional teams, the Technical Account Manager is the technical authority for all things Pure; a Pure technical liaison, if you will.

This function requires a deep and broad understanding of enterprise information architecture, as well as the business acumen to advise customer executives on their challenges, especially as they relate to structured and unstructured data storage, with the goal to delight and enhance the customer experience.

Responsibilities:
  • Lead Data and Storage Architecture & Strategy - You will own strategic accounts and the technical architecture vision, strategy and success.
  • Demonstrate proficiency in Pure solutions, competing and complementary technologies up and across the stack.
  • Be the trusted advisor at all levels for the customer while providing expert, technical guidance with a solution focused mindset.
  • Understand the customers business strategy and technology needs; identifying the key capabilities and technology enablers required to support these during the lifecycle and during crisis events.
  • Participate in the delivery of solution best practices, reference architectures, educational sessions and storage architecture initiatives.
  • Technical liaison between Customer Experience (CX), Pure Engineering and all relevant technology vendors to drive resolutions to issues spanning across multiple vendors and the entire technology stack.
  • Drive complex technical issues to closure, when normal escalation processes fail.
  • Effectively communicate/present to all levels within the customer (from storage admins to C-Suite).
Qualifications:
  • Degree in Computer Science, Software Engineering or equivalent work experience
  • 15 years experience in enterprise architecture principles, processes and tools
  • 15 years experience in either hardware / software vendor or enterprise architecture disciplines
  • Strong Experience with Oracle
  • Broad and deep technical expertise in technologies such as: Operating Systems (Linux, AIX, Solaris, Windows), Hypervisors, SAN, data backup/recovery, databases, networking.
  • Proficiency in Scripting (Python, Bash, Java, PowerShell)
  • Strong data analysis and visualization skills
  • Proven experience in creating, implementing and delivering technology-based solutions
  • Ability to operate as an effective tactician as well as strategic thinker and team leader to communicate the business value of technology decisions
  • Outstanding & creative problem solving skills across a broad range of technologies.
  • Excellent written and oral communication and presentation skills
  • Ability to effectively interface with engineering staff, senior management and C-suite
  • Ability to travel up to 30%
Pay Range:
USD $100,000.00 - USD $218,000.00 /Yr.
Pay Transparency Statement:

Salary ranges are determined based on role, level and location. For positions open to candidates in multiple geographical locations, the base salary range is reflective of the labor market across the applicable locations. This role may be eligible for incentive pay and/or equity.

And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team eventscheck out purebenefits.com for more information.

There is no application deadline and we accept applications on an ongoing basis until the job is filled.

BE YOUCORPORATE CLONES NEED NOT APPLY:

Pure is where you ask big questions, think differently, and make an impact. This is not just a job, but a place where you have a voice and can accelerate your career. We value unique thoughts and celebrate individuality, and with ample opportunity to learn, develop yourself, and expand into different roles, joining Pure is an investment in your career journey.

Through our Pure Equality program, which supports a flourishing field of employee resource groups, we nourish the personal and professional lives of our team members. And our Pure Good Foundation gives back to local and global communities through volunteering and grants.

And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events.

PURE IS COMMITTED TO EQUALITY.

Research shows that in order to apply for a job, women feel they need to meet 100% of the criteria while men usually apply after meeting about 60%. Regardless of how you identify, if you believe you can do the job and are a good match, we encourage you to apply.

Pure is proud to be an equal opportunity and affirmative action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire.

If you need assistance or an accommodation due to a disability, you may contact us at TA-Ops@purestorage.com .

APPLICANT & CANDIDATE PERSONAL INFORMATION PRIVACY NOTICE.

If you're wondering how or why Pure collects or uses information you provide, we invite you to check out our Applicant & Candidate Personal Information Protection Notice.

DEEMED EXPORT LICENSE NOTICE.

Some positions may require a deemed export license for compliance with applicable laws and regulations. Please note: Pure does not currently sponsor deemed export license applications so we are unable to proceed with applicants requiring stated sponsorship.

Job Summary

JOB TYPE

Full Time

SALARY

$111k-151k (estimate)

POST DATE

04/26/2024

EXPIRATION DATE

05/11/2024

WEBSITE

purestorage.com

HEADQUARTERS

MOUNTAIN VIEW, CA

SIZE

3,000 - 7,500

FOUNDED

2009

TYPE

Public

CEO

CHARLES GIANCARLO

REVENUE

$1B - $3B

INDUSTRY

Software & Cloud Computing

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The following is the career advancement route for Technical Account Manager positions, which can be used as a reference in future career path planning. As a Technical Account Manager, it can be promoted into senior positions as an Account Manager IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Account Manager. You can explore the career advancement for a Technical Account Manager below and select your interested title to get hiring information.

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If you are interested in becoming a Technical Account Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Technical Account Manager for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Technical Account Manager job description and responsibilities

Developed new specialty business by providing technical support and relationship management across cross functional teams at new and existing accounts.

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Furthermore, a technical account manager must monitor the delivery of services and report progress to managers or supervisors.

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Technical account managers provide high-level tech support to their customers and project teams before and after a sale or transaction.

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The technical account manager will work with the client to build strong relationships and ensure customer satisfaction.

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They provide reports to product developers and stakeholders product performance and track account metrics.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Technical Account Manager jobs

Those Technical Account Managers who do attend college, typically earn either a Business degree or a Computer Science degree.

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View more details on Technical Account Manager salaries across the United States.

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Extensive experience within a technical or account management area.

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Help drive team expertise and technical thought leadership.

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Proven ability to consult and be consulted on topics requiring product/technical expertise.

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Step 3: View the best colleges and universities for Technical Account Manager.

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