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Job descriptionWe're looking for someone friendly and helpful to join our team and assist our customers from home. Your main job will be to talk to customers over the phone, email, or chat and help them with any questions or problems they have. You'll need to be good at listening, solving problems, and making customers happy.
Responsibilities
* Talk to customers politely and help them with any questions or problems they have.
* Learn about our products so you can give customers the right information.
* If a customer has a big problem, you'll need to tell someone who can help fix it.
* Keep track of all your conversations with customers so we know what's going on.
* Work with the team to make sure we're doing the best we can for our customers.
Requirements
*You should have some experience talking to people, either in person or on the phone.
*It's important to be able to write and speak clearly so customers understand you.
*You need to be good at solving problems and staying calm, even if a customer is upset.
*You'll be using a computer a lot, so you should be comfortable with that.
*You'll need a quiet place to work at home and a good internet connection.
If you are interested in joining our team as a Customer support specialist, please submit your resume. We look forward to hearing from you!
Full Time
$45k-56k (estimate)
05/07/2024
07/05/2024
The job skills required for Customer support specialist (Remote) include Problem Solving, Customer Support, Listening, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer support specialist (Remote). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer support specialist (Remote). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer support specialist (Remote) positions, which can be used as a reference in future career path planning. As a Customer support specialist (Remote), it can be promoted into senior positions as a Customer Service Representative IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer support specialist (Remote). You can explore the career advancement for a Customer support specialist (Remote) below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Specialist job description and responsibilities
To enhance customer experience, they help customers complete purchases, upgrades/returns and frequently provide necessary technical assistance.
01/27/2022: Johnstown, PA
They are also responsible for conducting surveys on the products or services and communicating customer feedback.
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A Customer Support Specialist will also replace products or process payment refunds as needed.
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They help customers with their queries and complaints.
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Listen to customer complaints and provide adequate solutions for their problem via phone or email.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Specialist jobs
Communication skills come as pretty much as a given, concerning customer support.
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Make Connections and Give Compliments.
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Ensure that customers understand the resolution and provide on-going education to customers.
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Compile and analyze customer requirements to give the best advice and resolve their query.
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Customer service experience- A thorough knowledge of how to delight customers through strong researching, problem solving and troubleshooting skills.
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Step 3: View the best colleges and universities for Customer Support Specialist.