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Customer Support Engineer
Equiliem Los Angeles, CA
$107k-138k (estimate)
Full Time 2 Weeks Ago
Save

Equiliem is Hiring a Customer Support Engineer Near Los Angeles, CA

Position Overview:
Pay: 32.99/hr
Daily Responsibilities/Job Description:
Provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems.
Checks out and approves operational quality of system equipment. Instructs customers in the operation and maintenance of the system.
Serves as company liaison with customer on administrative and technical matters for assigned projects.
Interprets customers' needs and clarifies if the responsibility for problem resolution falls to sales personnel, customer support reps, or engineers.
This job may include any aspect of field support, and is not limited to system hardware and software, PCs, and networking/wireless networking.
This job provides customer support.
Qualifications/years of experience:
  • 1-2 years of Lab Experience
Must Haves:
  1. Client/Customer Facing Experience
  2. Task Oriented
Technology Requirements:
  • SAP
  • ServiceMax
Additional Requirements:
Success/Performance Metrics:
Soft Skills Needed:Performance Measurements:
  • Downtime and Response time Measurements
  • PM on time measurements

We are committed to providing equal employment opportunities to all employees and applicants without regard to race, religion, color sex, national origin, citizenship status, age, sexual orientation, gender identity, marital status, uniform service member status, genetic information, disability, or any other protected status, in accordance with all applicable federal, state, and local laws. This practice extends to all aspects of our employment practices, including but not limited to, recruiting, hiring, firing, promoting, transferring, compensation, benefits, training, leaves of absence, and other terms and conditions of employment.

Job Summary

JOB TYPE

Full Time

SALARY

$107k-138k (estimate)

POST DATE

05/01/2024

EXPIRATION DATE

06/30/2024

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The following is the career advancement route for Customer Support Engineer positions, which can be used as a reference in future career path planning. As a Customer Support Engineer, it can be promoted into senior positions as a Technical Customer Support Team Leader that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Engineer. You can explore the career advancement for a Customer Support Engineer below and select your interested title to get hiring information.

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