108 Customer Support Representative Jobs in Los Angeles, CA
InEvent is Hiring a Customer Support Representative Near Los Angeles, CA
We look for people who are passionate about customer experience and nurturing relations! Your daily goal will be to WOW InEvent's users with your guidance and support, always staying connected with your team. Your experience is not the most important factor here, but your will to learn and make it happen!
RESPONSIBILITIES
- Support InEvent federal-level clients via chat support, emails, and inbound calls with high energy and active listening.
- Meet CS KPIs of response time, first call resolution and Customer Satisfaction (CSAT) on all queries;
- Keep up to date with customer lifecycle and interactions to be aware of recent account requests and requirements
- Identify issues with customers, investigate queries, and report issues and/or potential improvements to InEvent's development team;
- Learn continuously about tech and platform updates;
- Work with team members to test and improve performance using the platform;
- Become a subject matter expert (SME) on the InEvent product.
- Work autonomously to find solutions and improvements for InEvent's customers and internal teams
- Adhere to the role's compliance and security requirements
- 2 years of experience in Customer Success is a must
- Fluent English to communicate in writing and voice with customers around the world;
- Fluency in other languages is a plus;
- Experience working in a customer service role in a SaaS or tech company;
- Experience working with government contracts a plus
- Outstanding communication skills and empathy;
- Flexibility and adaptability to service multicultural customers;
- Happy to work between 3 pm - 11 pm PST
- Very (very) resilient to learn continuously in a startup!
- Health Insurance,
- Paid Time Off (PTO);
- Birthday Gift and Work Anniversary Gifts.
CONTRACT: This is a Permanent, Full-time position (40hrs per week).
Job Summary
Full Time
$41k-51k (estimate)
05/05/2024
05/20/2024
inevent.com
BROOKLYN, NY
50 - 100
2013
Private
<$5M
Business Services
Related Companies
About InEvent
InEvent is a Delaware-based developer of video conferencing and data management software for the financial and pharmaceutical sectors.
The following is the career advancement route for Customer Support Representative positions, which can be used as a reference in future career path planning. As a Customer Support Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Representative. You can explore the career advancement for a Customer Support Representative below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Representative job description and responsibilities
Collecting and analyzing customer feedback can also be a part of their customer support representative task.
02/13/2022: Danbury, CT
Communicated with customers to troubleshoot technical problems with both Windows and Mac operating systems.
12/25/2021: New Suffolk, NY
Customer support representative document reports, resolve complaints, and process orders and payments.
03/09/2022: Indianapolis, IN
Customer support representative are employees who are responsible for providing the best customer experience to customers, usually for after-sales transactions.
01/14/2022: Santa Maria, CA
Provided expert technical support and up selling of all products and organized daily follow-ups to ensure timely resolutions.
12/29/2021: Elyria, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Representative jobs
According to numerous studies, today’s consumers expect customer support representative to be more proactive and personalized.
02/06/2022: Waco, TX
Be as polite as possible when talking to clients over the phone.
02/12/2022: Manchester, NH
Consider using database to record activities and research product information.
02/13/2022: Petaluma, CA
Learn to refer to other service or technical departments for follow up as needed.
02/14/2022: Fort Myers, FL
Understand the customer’s expectations.
01/24/2022: Lawton, OK
Step 3: View the best colleges and universities for Customer Support Representative.
