Customer Service Representative

We are currently seeking a talentedCustomer Service Rep to work in our Phoenix showroom. This would be anon-supervisory position but will be a very vital part of our sales team. TheCustomer Service Rep will be a very diverse role and be handling everythingfrom answering phones, greeting customers, walk-in sales, order processing,sampling, marketing and sales support. The job functions would include but notlimited to:

· Be familiar with QDI’s product setand be able to describe colors, styles, and highlight its features and benefitsto customers.

· Have a basic understanding of travertine,limestone, and marble and their differences.

· Understand the sales process fromstart to finish and be able to close sales both face to face and over thephone.

· Responsible for greeting andassisting customers that come into the office or contact the Company via phone.

· Write up customer orders using theDancik system.

· Refer customers to a SalesRepresentative when they are onsite and available.

· Answer all customer questionsabout products, prices, availability, product uses, and available options.

· Service Company’s existingaccounts and obtain new accounts whenever possible through direct referrals,and out-bound or in-bound sales calls.

· Be knowledgeable of Company’spayment procedures.

· Understand QDI’s inventory. Checkstock levels and request reorder of materials as necessary.

· Assist in completion of customerfiles, which includes: Client Information Sheet, Tax Exemption Certificate(Form 5000), Credit Card Authorization, and Credit application if required.

· Arrange pick-up schedules withoperations and outside freight companies.

· Coordinate customer materialpick-ups with warehouse personnel.

· Verify outgoing product countsprepared by the warehouse personnel utilizing the invoice to ensure accuracy.

· Compare disputed merchandise withoriginal requisitions and information from invoices.

· Keep record of customerinteractions and transactions by recording the details in Smartsheet (theCompany’s CRM system).

· Make recommendations forimprovements in products, packaging, shipping, service, or billing methods andprocedures to prevent future problems.

· Refer unresolved customergrievances to designated departments for further investigation.

· Resolve customer’s service orbilling complaints by performing activities such as exchanging merchandise,refunding money and/or adjusting bills after review with management.

· Contact customers about billingissues if requested.

· Detect discrepancies on records orreports.

· Use computers and computer systems(hardware and software) to set-up functions, enter data, or processinformation.

· Observe, receive, and otherwiseobtain information from all relevant sources in an effort to provide excellentcustomer service.

· Compile, code, categorize,calculate, tabulate, audit, and verify information or data.

· Develop a constructive andcooperative working relationship with other QDI employees and maintain them onan on-going basis.

· Develop specific goals and plansto prioritize, organize, and accomplish your work. Once the goals and plans aredeveloped review with your supervisor.

· Attend regular CRS trainingmeetings and dedicate yourself to continuous improvement.

· Attend industry functions (EX:ASID, NARI) representing QDI while you network with professionals.

· On occasion visit accounts notbeing serviced by Territory Managers to assist with sampling and generalcustomer service.

· Be a team player.

Successful candidates will have thefollowing:

• 3-5 years in a customer service or office manager roles and preferably natural stone industry experience.
• Well organized and self-disciplined - Attention to detail a must.
• Outstanding customer service skills.
• Professional appearance.
• Good presentation skills.
• Problem-solving skills with the habit of being proactive.
• Excellent communication skills both written and verbal.
• Team player
• Good computer skills including MS Outlook, Word and Excel
• Recent college grads encouraged to apply

Company Benefits:

• Competitive Salary
• Full health insurance benefits after 90 days
• 401 K
• Employee discounts on all QDI materials

This is a great opportunity with arapidly growing, Inc. 5000 company. We are consistently expanding and like topromote from within. If qualified, please respond to this add and submit yourresume for consideration.