Description

RESPONSIBILITIES AND ESSENTIAL REQUIREMENTS:

• Manage and respond to inbound activity from customers in a timely manner.

• Suggest product alternatives to meet customer delivery requirements.

• Process orders in order entry system.

• Reviews orders for availability, accuracy, and pricing.

• Informs customer of shipping date and any possible delays.

• Assist in expedite requests

• Resolves customer problems and analyze customer’s needs.

• Assist customers by suggesting alternative material in order to meet customer needs.

Commitment to delivering quality and timely support with a pleasant demeanour to internal

and/or external customers.

• Holds self-accountable for complying with policies, procedures, and work requirements.

• Ability to remain flexible to work on varying tasks in a team as well as individually.

• Continuous Improvement: initiative to suggest and drive improvements to workflow and

procedures.

• Works well within a team and makes productive contributions to the group and encourages

unity.

• Maintain an energetic and positive attitude that promotes a team environment where all

members feel included and respected.

• Excellent communication skills and ability to convey information (written & verbal) in a straight

forward and professional manner.

• Ability to enter information with high accuracy and efficiently.

• Deliver high-quality work with little to no errors.

• Neat in thinking and action that supports managing competing demands, handling a heavy

workload, and maintaining accuracy in a high volume, fast-paced environment.

• Ability to remain calm in high stress situations and always maintain a professional composure.

• Demonstrates independent judgment and discretion to recognize problems, identify causes and

take corrective action.

• Exhibit results oriented thinking by sets high standards for own performance in order to meet

goals and deliver expected results.

• Ability to work independently or with minimal supervision

• Ability to coordinate tasks to maximize productivity and successfully manage time.

• Ability to understand and follow written work instructions, policies, and procedures in English

• Ability to use available tools (measuring tape, gauges etc.) to develop or request accurate

quotes.

• Able to assist CSR level I employees resolve issue and act as a mentor to help develop product

and procedural knowledge.

• Display a good understanding of all APG product lines and assist customers by suggesting

alternative material in order to meet customer needs.

Requirements

REQUIRED EDUCATION AND EXPERIENCE:

• High School diploma or GED required; some college preferred.

• 2 years of customer service experience or 1 year of CSR I experience at APG

• This position is hybrid, allowing you to work remotely one day per week.