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Customer Service Rep II
PORVEN Houston, TX
$37k-46k (estimate)
Full Time 2 Months Ago
Save

PORVEN is Hiring a Customer Service Rep II Near Houston, TX

Job Title:

Customer Service Representative

Job Category:

Administrative Sales Workers

Location:

Full Time / Part Time:

Full-Time

Department:

Customer Service

FLSA Status:

Non-Exempt

Reports To:

Salary:

Benefits:

401K match, 3-tier medical insurance plan, 2 tier Dental insurance plan, Vision Insurance, Pet Insurance, Employer paid life insurance, Critical illness, hospital indemnity & accident insurance, Tuition Reimbursement, PTO

Purpose:

Responsible for providing exceptional customer service to our clients and managing day-to-day warehouse operations. Work closely with our sales and warehouse teams to ensure that all customer needs are met and all orders are fulfilled accurately and efficiently.

General Description:

  • Respond to customer inquiries and provide accurate and timely information regarding product availability, order status, and shipment tracking. 
  • Receive, verify and process payments relating to point of sale orders.
  • Perform point of sale order data entry and troubleshooting.
  • Manage customer orders from receipt to delivery, ensuring that all orders are processed accurately.
  • Answer and manage phone calls on a timely basis. 
  • Provide administration and sales support to field sales personnel.
  • Identify opportunities to improve customer satisfaction and recommend solutions to address customer needs. 
  • Ensure compliance with all company policies and procedures related to warehouse operations and customer service.
  • Liaise with operations departments as necessary to facilitate the fulfillment of local orders.
  • Receive, research, respond, and, if necessary, assist other departments to solve, any and all customer service related issues, including delivery dates and order shortages.
  • Route any relevant incoming mail, faxes or other correspondence to the appropriate destination point within the group, including electronic orders to be processed in a centralized manner
  • Provide certain administration/sales support to regional field sales personnel.
  • Other duties as assigned. 

General Requirements:

  • 3-5 years of related experience in customer service, preferably in a warehouse or logistics environment. 
  • Excellent communication and interpersonal skills.
  • Strong problem-solving and analytical skills.
  • Knowledge of Microsoft Office Suite and experience working with inventory management systems.
  • Ability to work in a fast-paced environment and manage multiple priorities.
  • Computer focused to learn internal system as well as other web-based processing systems.
  • Able to identify problems providing prompt resolution.
  • Work with product returns, processing credits, submitting claims with shipping carriers.
  • Multi-task; comfortable working with a fast paced environment; able to set priorities.

PHYSICAL (Employee must)

MENTAL (Employee must be able to)

ENVIRONMENTAL (exposed to)

R

Bent/Squat

F

Sit

F

Read

F

Write

R

Excessive noise

R

Crawl/Kneel

F

Stand

F

Comprehend

F

Do algebra

R

Moving machinery, heavy loads

R

Climb

F

Walk

F

Speak

F

Reason/Analyze

R

Marked temperature changes

R

Reach/Stretch

R

Push/Pull

F

Do statistics

F

Other calculations

R

Dust. Fumes, gases, radiation

R

Fine Dexterity

Other

Other

Other

R

Driving motorized equipment/cars

R

Carry/lift Load

Light (up to 25lbs)

Other

Other

Other

F = Frequently O = Occasionally R = Rarely

Job Summary

JOB TYPE

Full Time

SALARY

$37k-46k (estimate)

POST DATE

02/05/2024

EXPIRATION DATE

05/10/2024

Show more

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The job skills required for Customer Service Rep II include Customer Service, Problem Solving, Microsoft Office, Life Insurance, Customer Satisfaction, Data Entry, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Rep II. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Rep II. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Customer Service Rep II positions, which can be used as a reference in future career path planning. As a Customer Service Rep II, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Rep II. You can explore the career advancement for a Customer Service Rep II below and select your interested title to get hiring information.