52 PM Assistant Front Office Manager Jobs in Austin, TX
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Proper Hospitality is Hiring a PM Assistant Front Office Manager Near Austin, TX
Job Overview
Duties & Responsibilities
- Supervision of hotel property and Front Desk colleagues on the overnight shift.
- Resolve guest and property related situations.
- Manage the flow of questions and direct guests within the lobby.
- Oversee the daily closing of accounts.
- Enforcement of policies and procedures; review hotel events
- Serve as the primary point of contact for overnight guests and colleagues while on duty.
- Communicate guest concerns and devise ways of improving the guest experiences.
- Collaborate with the security team to maintain a safe and secure environment for guests and staff.
- Proactively identify potential operational challenges or issues and take corrective actions to prevent them from escalating.
- Maintain clear communication channels with other departments and shifts to ensure a seamless transition between shifts.
- Generate reports summarizing the evening's activities, guest feedback, and any incidents that occurred during the shift.
- Make quick and effective decisions to handle unexpected situations that may arise during the evening shift.
- Strong leadership skills to manage, engage, and motivate a team.
- Organizational and planning skills.
- Maintain open, collaborative relationships with colleagues.
- Interact with guests to obtain feedback on product quality and service levels.
- Analyze information and evaluate results to choose the best solution and solve problems.
- Provide information to supervisors, co-workers, subordinates, and guests by telephone, in written form, e-mail, or in person.
- Identify the developmental needs of others to coach, mentor, and improve their knowledge or skills.
- Communicate effectively in writing as appropriate for the needs of the audience.
- Demonstrate ability to listen to and understand information and ideas presented through spoken words and sentences.
- Demonstrate ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.
- Uses basic computer hardware and software.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
- Stand, sit, or walk for an extended period or for an entire work shift.
- Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
- Flexibility to work non-traditional hours including evenings, overnights, weekends, and holidays.
- High school diploma or GED equivalency required.
- Bachelor’s degree preferred.
- Minimum 2 years’ experience in hospitality management.
Proper Hospitality is made up of a diverse group of passionate individuals who share a common love for hotels and the art of hospitality. Our philosophy is simple: There is a right way to do things, and anything less just isn’t proper. We are seeking out the “best of the best” from inside and outside of the industry to work alongside us as we grow a new kind of lifestyle Hospitality Company inspired by a centuries-old tradition. The work is challenging, fast-paced, and rewarding above all.
Proper Hospitality provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender, gender identity or expression, genetics, or any other federal/state protected category.
Proper Hospitality will consider qualified applicants with criminal histories in a manner consistent with local Fair Chance Hiring Ordinances.
Job Summary
Full Time
Accommodations
$42k-57k (estimate)
05/10/2024
05/11/2024
properhotel.com
SAN FRANCISCO, CA
<25
2014
ELIZABETH ENCINO
<$5M
Accommodations
Related Companies
About Proper Hospitality
Proper Hospitality designs, brands, and operates high-end lifestyle hospitality experiences under the Proper, Avalon and Hotel June brands. Each is a distinctive reflection of the vibrant community surrounding it, yet as a group they share a common belief in uncommon luxury, convenience of location, and world-class amenities provided by locally vetted innovators in food and beverage, technology, art, music, fashion, and wellness. Proper Hospitality currently manages Avalon branded hotels in Beverly Hills and Palm Springs and recently opened Hotel June in west Los Angeles. The Company began rol...ling out the Proper brand with the opening of San Francisco Proper Hotel in September 2017, followed by the opening of Santa Monica Proper Hotel and just recently, Austin Proper Hotel & Residences. Over the next few years, additional Proper Hotels and Residences are slated to open in other emerging urban innovation districts within dynamic U.S. cities, including Downtown Los Angeles Proper (2021) and Portland Proper.
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