407 Front Office Manager Jobs in Los Angeles, CA
Proper Hospitality is Hiring a Front Office Manager Near Los Angeles, CA
Job Summary:
Duties:
- Lead, motivate, and influence team members through effective communication and interpersonal skills.
- Serve as a role model for the Front Office department, demonstrating honesty, integrity, and professionalism.
- Foster positive working relationships with all hotel departments to enhance overall guest experience.
- Continuously strive to improve guest and team member satisfaction.
- Evaluate team performance, providing positive feedback and implementing disciplinary action when necessary.
- Embrace and promote the hotel's ethos, reflecting core values of connection, innovation, and excellence.
- Greet guests with warmth and professionalism, ensuring a welcoming atmosphere at the front desk.
- Communicate effectively with guests, colleagues, and other departments, both verbally and in writing.
- Maintain confidentiality of guest information and adhere to privacy regulations.
- Address and resolve guest concerns promptly and efficiently.
- Promote hotel services, amenities, and upgrades to enhance guest experiences and maximize revenue.
- Provide training to the team on identifying upselling opportunities and implementing effective sales strategies.
- Empower team members to resolve guest issues and escalate when necessary.
- Conduct Forbes training sessions focusing on attention to detail and anticipatory service.
- Ensure completion of all daily tasks, both in the morning and evening shifts.
- Coordinate with valet operations to ensure professional and courteous guest greetings.
- Adhere to all departmental policies, service procedures, and standards.
- Manage department expenses to meet or exceed budgeted financial goals.
- Make sound financial decisions in line with organizational objectives.
- Assist the Director of Rooms with special projects as needed.
- Attend mandatory hotel meetings in the absence of the Director of Rooms.
Qualifications:
- Preferred college degree or certification in hospitality.
- Previous experience in a similar role within a luxury hotel or upscale establishment.
- Excellent interpersonal and communication skills in English; knowledge of additional languages is advantageous.
- Strong problem-solving abilities and ability to remain calm under pressure.
- Exceptional organizational skills with keen attention to detail.
- Professional appearance and demeanor, demonstrating integrity and discretion.
- Flexibility to work all shifts, including evenings, weekends, and holidays.
- Must be at least 18 years old and authorized to work in the United States.
Job Summary
Full Time
Accommodations
$102k-152k (estimate)
05/23/2024
07/21/2024
properhotel.com
SAN FRANCISCO, CA
<25
2014
ELIZABETH ENCINO
<$5M
Accommodations
Related Companies
About Proper Hospitality
Proper Hospitality designs, brands, and operates high-end lifestyle hospitality experiences under the Proper, Avalon and Hotel June brands. Each is a distinctive reflection of the vibrant community surrounding it, yet as a group they share a common belief in uncommon luxury, convenience of location, and world-class amenities provided by locally vetted innovators in food and beverage, technology, art, music, fashion, and wellness. Proper Hospitality currently manages Avalon branded hotels in Beverly Hills and Palm Springs and recently opened Hotel June in west Los Angeles. The Company began rol...ling out the Proper brand with the opening of San Francisco Proper Hotel in September 2017, followed by the opening of Santa Monica Proper Hotel and just recently, Austin Proper Hotel & Residences. Over the next few years, additional Proper Hotels and Residences are slated to open in other emerging urban innovation districts within dynamic U.S. cities, including Downtown Los Angeles Proper (2021) and Portland Proper.
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The job skills required for Front Office Manager include Front Office, Leadership, Communication Skills, Problem Solving, Confidentiality, Attention to Detail, etc. Having related job skills and expertise will give you an advantage when applying to be a Front Office Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front Office Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Front Office Manager positions, which can be used as a reference in future career path planning. As a Front Office Manager, it can be promoted into senior positions as a General Manager - Casino that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Office Manager. You can explore the career advancement for a Front Office Manager below and select your interested title to get hiring information.
If you are interested in becoming a Front Office Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Office Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Front Office Manager job description and responsibilities
Upholds the hotel's commitment to hospitality. Prepare performance reports related to front office. Maximize room revenue and occupancy by reviewing status daily.
01/10/2022: Modesto, CA
Maintain required pars of all front office and stationary supplies. Review daily front office work and activity reports generated by Night Audit. Review Front office log book and Guest feedback forms on a daily basis. Maintain an organized and comprehensi
02/14/2022: Saint Cloud, MN
Directs and coordinates the activities of the front desk, reservations, guest services, and telephone areas.
01/07/2022: Helena, MT
The front office manager may also be asked to do minimal accounts payable and receivables work and payroll.
01/29/2022: Manchester, NH
Responsible for the training of new front office employees, ensuring they provide excellent guest services and enforce hotel policies.
12/23/2021: Cedar Rapids, IA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Front Office Manager jobs
According to resumes from both Front Office Managers and Service Department Managers, some of the skills necessary to complete the responsibilities of each role are similar.
02/19/2022: Knoxville, TN
New York and Chicago are two cities where graduates are often find employment opportunities for front office manager positions.
01/26/2022: Pascagoula, MS
Someone who wants to become a front office manager will need both office and people skills.
01/26/2022: Parkersburg, WV
Diego’s positive disposition and socializing skills make him appropriate for his current role as the Front Office Manager.
01/25/2022: Juneau, AK
Someone who wants to become a front office manager will need both office and people skills.
02/27/2022: Mesa, AZ
Step 3: View the best colleges and universities for Front Office Manager.
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