Your day to day

• Ensures that current information on rates, packages and promotions is available at the Front Desk and that all staff are knowledgeable on such.
• Reviews the daily business levels, anticipate critical situations and plan effective solutions to best expedite these situations.
• Reviews weekly work schedules in accordance with staffing guidelines and labor forecasts. Adjust schedules throughout the week to meet the business demands.
• Controls and analyzes, on an on-going basis, departmental costs to ensure performance against budget.
• Manages and directs the Front Office, including Front Desk & Bell/Door and Valet Parking and Instant service Centre.
• Provides leadership to Front Office in absence of Front Office /Guest Relations Manager.
• Reviews weekly work schedules in accordance with staffing guidelines and labor forecasts.
• Attends pre-shift briefing with staff and review all information pertinent to the day's business.
• Monitors performance of all Front Office staff in all phases of service and job functions, ensuring that all procedures are carried out to departmental standards; rectify any deficiencies with respective personnel
• Works closely with Housekeeping management to ensure accurate status of each room, readiness of rooms for check-in and to report guest concerns.
• Communicates to the Front Office on all information likely to be of interest to them such as the expected arrival and departure of VIP’s and all other pertinent information.
• Reacts to situations to ensure guests receive prompt attention and personal recognition through out the hotel.
• Ensures that all V.I.P.'s are pre-registered according to standards.
• Responds to guest needs and resolves related problems.
• Maintains appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of departmental associates.
• Monitors the hotel front entrance and resolve any congested situations.
• Monitors the check-in/check-out process, ensuring agreement to hotel standards, anticipate critical situations and assist wherever necessary to help alleviate the pressure and to process the guest expediently.
• Communicates fire, emergency and health and safety procedures in conformance with the laws having jurisdiction.

What we need from you

Qualifications and Requirements:

Some college and three years guest service/hotel experience, or an equivalent combination of education and/or experience. Must have full knowledge of the guest service/night function and some supervisory training/experience preferred. Must speak fluent English. Other languages preferred.

This job requires ability to perform the following:

• Carrying or lifting items weighing up to 25 pounds
• Frequently standing up and moving about the hotel
• Frequently handling objects and equipment
• Frequently bending, stooping, and kneeling

Other:

• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the hotel, the brand and the company.
• Reading and writing abilities are utilized often when completing paperwork, shift reports, and giving instructions.
• Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently.
• Problem solving, reasoning, motivating, organizational and training abilities are used often.
• Ability to travel to attend workshops, conferences, etc.
• May be required to work nights, weekends, and/or holidays.

What we offer

We’ll reward all your hard work with a great salary and benefits – including a uniform, great room discount and superb training.
Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

IHG is committed to promoting a culture of inclusion where everyone feels safe, respected and valued. We seek talent from all backgrounds to join our teams, and encourage our colleagues to bring their authentic and best selves to work.

Not Applicable for Colorado Applicants

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether