Job Requirements

The Wayfarer Downtown LA, a Tapestry Collection by Hilton, is actively searching for a Front Office Manager to join the team. The Front Office Manager will be responsible for the smooth and efficient day-to-day front desk operations of the hotel.

Situated in downtown Los Angeles on the corner of South Flower and 8^th Street, The Wayfarer Downtown LA, Tapestry Collection by Hilton is perfectly placed to capture a number of varying markets. With unique food & beverage offerings, including a top-notch rooftop bar, and a full event and activation program for all of the outlets, The Wayfarer is primed for opportunity from both local residents in downtown, as well as travelers to the city center. The Wayfarer has a fun, lifestyle and irreverent feel to it. This design forward hotel will elevate the independent and ever curious traveler experience through a variety of flexible and social public spaces, local art installations, and interactive touches that entice one to dig deeper and truly experience the destination.

Essential Functions and Responsibilities of the job include but are not limited to:

• Maintain a friendly, cheerful and courteous demeanor at all times, while providing personalized service to hotel guests.
• Communicate effectively with guests and fellow team members.
• Proficient at all Guest Service systems and processes.
• Supervise, train, coach and retrain Guest Service Team on systems, processes, procedures and guest interaction.
• Oversee and ensure accountability in all aspects of Guest Service Team’s performance.
• Responsible for all front office activity during scheduled shifts.
• Monitor and adjust room availability status. Monitor and complete filing of registration cards, reservations, correspondence and no-shows and signatures on file.
• Complete the following individual duties:
• 1. Daily Cash Report (DCR)
• 2. No-Shows
• 3. Billing disputes
• 4. Accounts receivable
• 5. Banking
• 6. Bad checks, credit card debts
• 7. Open, stamp, sort, distribute mail
• 8. Accounts payable preparation
• 9. Security reports
• 10. Check and audit banks
• Check travel agent commissions, franchise frequent stay program activity and central reservations.
• Check Maid’s List and ensure room availability status is accurate.
• Check time cards to posted schedule.
• Submit daily report to General Manager (written or verbal).
• Maintain good guest relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on the phone.
• Contribute to and maintain established information and communication sources such as department and front desk log books in order to enhance department communications and operations.
• Provide assistance to other team members and departments to contribute to the best overall performance of the department and hotel.
• Perform other duties as assigned, requested or deemed necessary by management.
• Hilton background strongly preferred

Pay Range: $70,000-$80,000/year

Work Experience

Minimum of two (2) years hotel experience as Front Desk Manager or progressive front desk responsibility. Strong English skills, both oral and written.

Benefits

Health Benefits, Travel Perks & More

Medical, Dental and Vision Insurance, 401k, Vacation and Sick Leave are offered with this position along with a Team Member Travel Program, encouraging each team member to visit sister properties and enjoy exclusive team member rates for rest and relaxation. We also encourage quarterly team building and giving back to the communities in which we work through regular volunteering, and select charity promotions throughout the year.

Disclaimer
This job posting is for a position at a hotel that is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel’s employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept this position, you will be employed by a franchisee and not by Hilton. You will not be eligible from compensation or benefits from Hilton. You will be eligible for compensation or benefits only as may be provided to you by the independent franchisee.