Job Requirements

If Hybrid: Travel to the property 2-3 times per week to conduct site tours, meet & greet

essential groups, build relationships with operational departments, and coach/mentor

sales team as needed.

➢ Attend daily meetings virtually or in person when possible and work closely with property

leadership to ensure customer success.

➢ Work closely with Sales Team and Sales Admin to coordinate site tours when working

remotely, client meetings, and other essential sales functions as appropriate in a timely

manner.

➢ Detail contracts, follow established turnover procedures, and introduce CSM for all

assigned group bookings.

➢ Grow SMERF Group segment and recapture lost business and capture new business.

➢ Review Kalibri Reports with DOSM weekly to identify possible opportunities.

➢ Communicate regularly with booked groups to ensure Customer Success, Excellent

Execution, accuracy in Event Orders, Billing, and high return rate.

➢ Develop a marketing strategy by analyzing historical, current and future hotel/market

trends and creating selling strategies to capture the maximum amount of revenue to

meet/exceed sales goals.

➢ Target high revenue sales calls to ensure a successful direct sales program, in accordance

with goals established by department budget and marketing plan.

➢ Maximize current hotel key accounts by identifying and capturing those that offer revenue

growth.

➢ Produce monthly reports and sales forecasts to analyze current/potential market and sales

trends, coordinate activities to increase revenue and market share and monitor

performance to ensure actual sales meet or exceed established revenue plan.

➢ Exhibit a positive and involved team attitude to all hotel departments and maintain open

communications with all co-workers and managers for the best overall performance of the

hotel.

➢ Champion a hospitable culture that promotes a healthy and productive format of serving

others with excellence.

➢ Develops customer profiles and maintains an effective trace system, including trace dates

and references, to best meet client needs, resulting in superior account service and

increased revenues.

➢ Schedule conventions and/or business group activities at the hotel and coordinate with

other hotel and departments to facilitate services agreed upon by the Sales office and

prospective clients.

➢ Maintain well-documented, accurate, organized and up-to-date file management system

to serve client and employer in the most expedient, organized, and knowledgeable

manner.

➢ Develop strong customer relationships through frequent communication and the use of

professional, courteous and ethical interpersonal interaction.

➢ Develop customer profiles and maintains an effective trace system, including trace dates

and references, to best meet client needs, resulting in superior account service and

increased revenues.

➢ Promptly follows-up on all customer needs and inquiries in an efficient and expedient

manner.

➢ Conduct research, surveys, personal investigation and study the market place and territory

to effectively capitalize on the hotels strengths and competitors weaknesses and

capabilities.

➢ Focus on revenue-producing activity and selling time by a strategic plan that maximizes

direct sales efforts.

➢ Achieve activity goals as established by management and complete all reports and

assignments in an accurate and timely fashion.

➢ Consistently acquires sales training in an ongoing effort to improve performance.

➢ Develop awareness and reputation of the hotel and the brand in the local community.

➢ Perform Manager-on-Duty functions and shifts as assigned.

Work Experience

Experience: Education: Four-year college degree or equivalent relevant experience

(Hospitality Degree Highly Preferred).

Experience: 2 years of Hospitality Experience with 1 year of Supervisory or Sales Administrative

Experience. Previous Hospitality Sales Manager Experience Highly Preferred. Previous Remote

Work Experience Preferred.

Skills and Abilities: 40-60% Travel Required

Ability to perform critical analysis and manage wide-range of information. Excellent oral, written

and presentation skills sufficient to produce sales and marketing communication that properly

reflect the Foundation Image. Listen effectively. Ability to delegate, manage manpower and

organize complex projects and establishes priorities consistent

with department/hotel objectives.

Driving License Required.

Disclaimer
This job posting is for a position at a hotel that is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel’s employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept this position, you will be employed by a franchisee and not by Hilton. You will not be eligible from compensation or benefits from Hilton. You will be eligible for compensation or benefits only as may be provided to you by the independent franchisee.