Description
FRONT DESK MANAGER | PALIHOUSE HOLLYWOOD
POSITION PROFILE
The Front Desk Manager will assist in overseeing Front Desk, Property Maintenance Team, and Overnight Agents. Operate the hotel at a level that meets and exceeds the standards of our guests. Develop, engage, encourage, and motivate team members at all times. Maintain physical attributes and cleanliness of the property. Act as manager on duty in the absence of the General Manager and assist with special projects as needed. This position reports directly to the General Manager.
WE OFFER:

• 401(k) retirement plan
• Medical, dental, vision and life insurance
• Employee discounts at our Hotels and Restaurants nationwide
• Paid Time Off and Sick Pay
• Holiday pay
• Professional development and career advancement opportunities

ESSENTIAL FUNCTIONS

• Assist with managing all operational functions of the hotel.
• Hold regularly scheduled meetings with all team members.
• Ensure full compliance of hotel operating controls, SOP's, policies, procedures, and service standards.
• Assist with all key property issues including customer service
• Handle complaints and oversee service recovery procedures.
• Ensure all decisions are made in the best interest of the hotels and management.
• Liaise with GM in developing and implementing improvement actions and carry out cost savings.
• Assist in the procurement of operating supplies and equipment.
• Assist with managing third-party vendor relationships for essential equipment and services.
• Assist with training key team members.
• Coordinating with team members for all activities and functions.
• Arranging the weekly team member schedule.
• Assist with supervising all on-property team members while on shift.
• Be accountable for responsibilities of team members and take ownership of guest complaints.
• Provide effect leadership for team members.
• Respond to audits to ensure continual improvement is achieved.
• Other duties as assigned

REQUIREMENTS

• Must be able to work a flexible schedule and shifts, including weekends and holidays.
• Minimum one-year supervisory experience in a luxury, lifestyle, or boutique hotel setting.
• Previous experience with Opera or similar property management system
• Must have good verbal and written communication skills.
• Must be able to speak and communicate clearly and concisely in English.
• Must use good judgement.
• Must work as a team and drive results.
• Must be an organized individual with excellent prioritization skills.
• Must be able to work well in a fast-paced environment.
• Must have good work ethic.
• Must display a positive attitude

PHYSICAL REQUIREMENTS

• Ability to carry up to 40lbs.
• Ability to walk, stand and bend continuously throughout the day.
• Must be able to stand for long periods of time

Palisociety is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. Palisociety does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state, or local laws.
Privacy Notice :
For information on the California Consumer Privacy Act of 2018 ("CCPA"), California Privacy Rights Act of 2020 ("CPRA"), and other California privacy laws, please go to the Palisociety Careers page at www.palisociety.com and www.arrivehotels.com to view the notice.
Requirements

• Ability to carry up to 40lbs.
• Ability to walk, stand and bend continuously throughout the day.
• Must be able to stand for long periods of time

Company Information
ABOUT PALISOCIETY:
Founded in Los Angeles by CEO Avi Brosh in 1998, Palisociety is a hospitality company that operates a collection of one-of-a-kind, neighborhood-centric hotels and restaurants across the country under four distinct monikers: Palihouse, Palihotel, and ARRIVE by Palisociety, and the Independent Collection. Palisociety is a family business, and we strive to connect guests and employees with a sense of place and belonging. We do this by prioritizing community, stylish comfort, and a hands-on creative approach to every unapologetically eclectic detail.
Palisociety properties are regularly featured on the Conde' Nast Traveler's Hot List, and Travel Leisure IT List, to name few, and the Palisociety Dining Group has received accolades from the James Beard association and Food & Wine Magazine. We are always looking for spirited, innovative, and hardworking people to join our team. Come be a part of the family!
For more information, visit www.palisociety.com or follow @ palisociety
For more information, visit www.arrivehotels.com or follow @ arrivehotels