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The Fulfillment Project Coordinator supports the organizations Project Managers and Customer Service Representatives in support of customers that subscribe to Fulfillment services.
This position reports directly to the Fulfillment Manager.
Daily job functions include managing the organization’s Pressero portal store front for client orders and will also monitor/track orders on the internal job workorder system, Midnight. Responsible for processing orders and following jobs through completion.
As Fulfillment Project Coordinator, you will be responsible for managing the end-to-end fulfillment process of client projects. You will work closely with various teams within the organization to ensure timely and accurate delivery of products/services to clients.
Responsibilities:
Inventory Managment
Order Processing:
Experience in order processing, including receiving, reviewing, and processing customer orders accurately and efficiently. Primary responsibility is to ensure that Fulfillment Print-On-Demand orders are completed within the contractual SLAs agreed in accordance with customer contracts.
Manage and coordinate order processing workflows to meet order deadlines and customer expectations.
Ensure daily communication with other departments to prioritize orders and resolve issues promptly.
Manage order processing, including picking and packing.
Oversee warehouse operations to ensure smooth fulfillment.
Track inventory and orders from receipt to delivery.
Quality Control:
Responsible for quality control tasks that include inspecting products for quality and accuracy before they are shipped to ensure customer satisfaction and minimize returns or exchanges.
Ensure packages are correctly labeled with shipping addresses.
Shipping and Logistics:
o Shipping and logistics experience preferred for coordinating with shipping carriers, generating shipping labels, arranging transportation, and ensuring timely delivery of orders to customers.
Communication:
Strong communication skills is a must. As the Fulfillment Project Coordinator, you will collaborate daily with other internal departments such as customer service, prepress, production staff and the shipping team to resolve issues, provide updates on order status, and coordinate special requests. There may be situations where conversations and discussions with iColor customers on orders, customer service and support are required as well.
Work closely with departmental senior managers, internal customer service representatives, prepress team, press operations, bindery department, warehouse staff, carriers, and suppliers.
Collaborate with logistics partners and external vendors.
Customer Support:
Ability to provide assistance and support to customers regarding order status, shipping inquiries, and product information to ensure a positive customer experience.
Identifying and resolving issues that may arise during the fulfillment process, such as inventory discrepancies, shipping delays, or customer complaints.
Technology Proficiency:
Physical Demands:
Qualifications:
Bachelor's degree in business administration, logistics, supply chain management, or 3 years proven experience in fulfillment, warehouse management, or logistics, with demonstrated leadership abilities.
Knowledge of regulatory requirements and best practices in inventory control, warehouse safety, and transportation logistics.
Additional Requirements:
Job Type: Full-time
Benefits:
Compensation package:
Experience level:
Schedule:
Ability to Relocate:
Job Type: Full-time
Pay: $23.00 - $27.00 per hour
Schedule:
Experience:
Ability to Relocate:
Work Location: In person
Full Time
$107k-134k (estimate)
04/24/2024
04/30/2024