Print Express is your number one source for printing in Albuquerque, NM and we’ve been serving customers in Albuquerque and the surrounding areas for over 20 years. New and existing clients can count on our top-notch service we are dedicated to providing. Print Express specializes in all forms of custom print work, including color copies, black and white copies, bulk mail, and graphic design. We can print and create custom business documents including business cards and forms, brochures, calendars, programs, banners, newsletters and much more.

We are looking for a Customer Service Associate to join our team!

Responsibilities:

· Quality Checking: Verify completed orders are done according to job specifications including paper, colors, quantity, size, consistency, etc.

· Assist customers in person, on phone, or via email

· Estimate jobs using proprietary software and transferring pricing to Quickbooks

· Invoice jobs using Quickbooks

· Order management

· Filing

· Acknowledge and appropriately greet and assist every customer in a timely manner.

· Process customer orders in a courteous, efficient and timely manner.

· Organize workflow to meet customer deadlines.

· Effectively present and discuss the products and services of the company in a way that conveys an image of quality, integrity and superior understanding and delivery of customer needs.

· Manage telephone calls professionally, efficiently and with good communication skills.

· Attend to customer questions, complaints and concerns immediately, and facilitate satisfactory resolution.

· Understand and appropriately use the company pricing system and policies.

Requirements:

· 2 years of work experience

· Experience with graphics software a plus

· Printing experience, bilingual (English/Spanish), and Quickbooks experience is advantageous, but not required

· Strong attention to details, possessing a sales aptitude and interested in preventing errors and solving problems

· Basic math skills including addition, subtraction, multiplication, division, and converting fractions into decimals and vice-versa. Ability to solve ratios and proportions from job ticket, read and calculate weight measurements

· Must have excellent interpersonal communication skills

· Ability to work in a team and also independently

· Must be honest, reliable, and dependable

· Must be computer literate and not afraid to learn new systems

· Must be able to sit and stand for prolonged periods of time

· Must be able to lift and move 50 pounds

· Handle multiple tasks simultaneously and prioritize them

· Work under conditions caused by deadlines and meet deadlines

· Follow instructions, both verbal and written

· Check work and assume responsibility for accuracy and quality before passing the job on to the next step

· Ability to identify and meet customers’ needs and requirements.

· Good sense of design and color.

· Must be hardworking, a self-starter and a problem solver.

· Ability to move freely throughout the building to gather information, materials and authorizations.

A successful background check, clean driving record, and drug screen is a condition of employment.

Full-time position with benefits. Benefits include:
-Medical insurance
-Vision insurance
-Dental insurance
-Vacation leave
-Sick leave
-401(k) with matching contribution

Job Type: Full-time

Pay: $14.00 - $17.00 per hour

Benefits:

• Paid time off

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Work Location: In person