Under general supervision, performs a broad range of responsible administrative support tasks requiring personal computer, data entry and general office equipment proficiency. Serves as a confidential assistant to an Elected Official, department director, or division manager.

Illustrative Examples of Work

• Provides administrative support to an Elected Official, director, and/or division managers; prepares, proofreads, and generates confidential correspondence, memorandums, reports, lists, tables, and other specialized documents.
• Schedules appointments, processes travel requests, arranges meetings and conferences, distributes mail, and screens calls.
• Prepares and processes resolutions for the Board of Supervisors agendas; prepares and updates various departmental manuals; organizes and prepares presentation materials for various projects.
• Provides administrative support for various programs; processes billings; may process applications for department programs; may determine program eligibility.
• Utilizes personal computer word processing, spreadsheet, and database software programs including Word, Excel, Access, and JD Edwards HR/payroll enterprise software; generates reports and develops electronic forms and computer spreadsheets to track activities.
• Updates information on a variety of forms, logs, journals, and ledgers; keeps employee files current by scanning and indexing personnel documents such as personnel action forms, performance evaluations, and leave requests; archives records.
• Reviews and processes payroll including verifying scheduled work hours and overtime, accuracy of entries regarding leaves, compensation time, holiday pay, and shift differential; maintains records in the computerized timekeeping system, work order system, and inventory.
• Participates in special studies and serves on committees as directed; may serve as back up to assigned staff.
• Performs related duties as assigned.

Required Knowledge, Skills and Abilities

• Knowledge of departmental or program policies, regulations, and procedures.
• Knowledge of modern office procedures and practices.
• Knowledge of advanced word processing principles, practices, and methods.
• Knowledge of business English, spelling, grammar, and punctuation.
• Knowledge of basic mathematics and calculations.
• Knowledge of Polk County payroll procedures and timekeeping procedures.
• Skill in typing and proofreading.
• Skill in the use of computer software word processing, spreadsheet, and database programs.
• Ability to provide guidance regarding personnel procedural matters to employees, supervisors, department officials, and the general public.
• Ability to compile and maintain records, reports, and other documents for processing.
• Ability to discretely manage confidential and/or sensitive information.
• Ability to compile data and prepare reports.
• Ability to operate general office equipment such as fax, copier, scanner, and TDD.
• Ability to manage multiple projects simultaneously while demonstrating flexibility for changing priorities.
• Ability to function courteously and effectively in stressful situations.
• Ability to make moderately complex decisions, in accordance with laws, rules, regulations, and departmental policies and procedures.
• Ability to consistently demonstrate professionalism, courtesy, and tact in telephone and personal interactions.
• Ability to communicate effectively both verbally and in writing.
• Ability to follow verbal and written instructions.
• Ability to file and maintain accurate and complete office records.
• Ability to occasionally lift up to 50 pounds.
• Ability to establish and maintain effective working relationship with other county employees, public officials, department heads, and the general public.

Training and Experience

• Graduation from high school or equivalent, and
• Two years of related clerical/office work, or
• Any equivalent combination of training and experience that will have provided the required knowledge, skills, and abilities.

• A criminal background check is required.
• A drug screen is required prior to final offer of employment.
• A data entry and keyboarding test is required.