Health Insurance Enrollment Center is seeking a motivated and multi-talented individual with strong client service skills to join our Customer Service team. You will be responsible for providing contact center product support to our new and existing customers. This is a critical role. The perfect candidate will be able to:

• Engage in active listening with callers to learn about and address their needs, concerns, or other inquiries
• Respond accurately and promptly to callers’ inquiries, ensuring that callers feel supported and valued.
• Maintain records of caller interactions, comments, and inquiries.
• Utilizes software, databases, call scripts, and tools appropriately.
• Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service.
• Take part in training and other learning opportunities to expand knowledge of company and position.
• Build lasting relationships with other call center team members based on trust and reliability.
• Immediately escalates any and all concerns to the appropriate management team member.

*
The key traits that make people successful in our company are a strong work ethic, the ability to work in a fast-paced environment, and excellent customer service skills. We are proud of our company environment, where team members receive positive feedback, positive energy, and a place to personally grow.

Requirements

· Customer service background

· Strong work ethic

· Desire for advancement

· Sharp attention to detail and ability to multitask

· Reliable transportation and/or Drivers License

· Excellent interpersonal and communication skills

· Health Insurance knowledge (is a bonus but not required, we will train you)

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• Paid time off

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Education:

• High school or equivalent (Preferred)

Work Location: In person