• Handles 30-50 inbound and outbound calls each day in a high-volume, fast-paced environment.
• Documents customer inquiries, issues, transactions and other relevant information into Salesforce application.
• Communicates clear instructions and education related to scheduled services utilizing appropriate guidelines.
• Demonstrates critical thinking when assisting patients.
• Ability to multitask multiple computer applications while speaking with a patient.
• Performs related duties, as required.

*ADA Essential Functions

REQUIRED
EXPERIENCE AND QUALIFICATIONS

• High School Diploma, required. Associate Degree, preferred.
• Minimum of one (1) year customer service experience, required. Experience in healthcare industry, preferred.
• Excellent communication and problem resolution skills, required.
• Excellent customer service telephone skills; ability to listen attentively and speak clearly in pleasant, professional manner, required.
• Excellent organization, tracking and follow-up skills, required.