Company DescriptionPlanIT Group : specializing in information technology, business process consulting and transaction advisory services for customers in the public and private sectorsJob DescriptionApplicants must have a TS/SCI Provide Tier I contact and incident resolution to customers with hardware, software, and application problems.Attempts to resolve as many incidents during the first call, or at Tier I.Responsible for documenting incident status in incident database tools. Provides polite and friendly customer service. Working knowledge of computers, printers, laptops and common windows applications. QualificationsActive TS/SCI requiredSecurity CE certification required prior to start. You can interview without the certification but not start until it's been obtainedAdditional InformationPlanIT Group, LLC is an Equal Opportunity/Affirmative Action (M/F/D/V) Employer.All your information will be kept confidential according to EEO guidelines.