192 Tier 1 Help Desk GW (10am-6pm) - TS/SCI Poly required Jobs in Annapolis, MD
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Tier 1 Help Desk GW (10am-6pm) - TS/SCI Poly required
$50k-62k (estimate)
Full Time
6 Months Ago
EMTAK LLC is Hiring a Tier 1 Help Desk GW (10am-6pm) - TS/SCI Poly required Near Annapolis, MD
The Tier 1 Help Desk shall :
● Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software
● May coach and provide guidance to less-experienced professionals
● Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions
● Provides remote support access through desktop mirroring and other remote access applications for worldwide sites
● Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure
10am-6pm Mon-Fri Shift. Training will be M-F 6am-2pm.
Mandatory skills: Customer service, ServiceNow Ticketing System
IAT Level 1 certificate (CompTIA A CE, CompTIA Network CE) is required within 6 months of start date. Only IT-related work experience will count toward the years of experience.
● Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software
● May coach and provide guidance to less-experienced professionals
● Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions
● Provides remote support access through desktop mirroring and other remote access applications for worldwide sites
● Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure
10am-6pm Mon-Fri Shift. Training will be M-F 6am-2pm.
Mandatory skills: Customer service, ServiceNow Ticketing System
IAT Level 1 certificate (CompTIA A CE, CompTIA Network CE) is required within 6 months of start date. Only IT-related work experience will count toward the years of experience.
Job Summary
JOB TYPE
Full Time
SALARY
$50k-62k (estimate)
POST DATE
11/11/2023
EXPIRATION DATE
06/30/2024
WEBSITE
emtakllc.com
HEADQUARTERS
Hanover, WV
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