The SLA Command Center (Data Analyst) shall have the following responsibilities:
• Contributes to completion of specific programs and projects.
• Applies mathematical calculations to recommend solutions to technical problems of high complexity.
• Models and evaluates the potential impact of data changes.
• Reviews tickets for potential reconciliation.
• Reviews tickets for adherence to Ticketing handling rules.
• Coordinates efforts on Focus SLAs to ensure tickets are worked/updated prior to SLA expiration.
• Develops innovative strategies and quantifies the competitive performance of the organization's operations and/or markets.
• May coach and review the work of less-experienced professionals.
• Analyzes organizational data and conducts advanced statistical analysis.
• Performs additional duties as assignedMandatory Skills: Communication Skills, Problem Solving, Critical Thinking, No degree 10 years experience, BS degree 5 years experience
Desired Skills: C/C , Javascript, Python