Recent Searches

You haven't searched anything yet.

12 Help Desk Specialist - Level 0 Jobs in Annapolis, MD

SET JOB ALERT
Details...
Stratum Networks
Annapolis, MD | Full Time
$54k-68k (estimate)
0 Months Ago
NiSUS Technologies Corporation
Annapolis, MD | Full Time
$69k-85k (estimate)
7 Days Ago
NiSUS Technologies Corporation
Annapolis, MD | Full Time
$69k-85k (estimate)
7 Days Ago
OBXtek
Annapolis, MD | Full Time
$63k-79k (estimate)
2 Months Ago
TEKsystems c/o Allegis Group
Annapolis, MD | Full Time
$54k-66k (estimate)
6 Days Ago
NiSUS Technologies Corporation
Annapolis, MD | Full Time
$54k-66k (estimate)
7 Days Ago
Information Management Group Inc.
Annapolis, MD | Full Time
$59k-74k (estimate)
4 Months Ago
IMG Information Management Group, Inc.
Annapolis, MD | Other
$59k-74k (estimate)
4 Months Ago
Help Desk Specialist - Level 0
Stratum Networks Annapolis, MD
$54k-68k (estimate)
Full Time 0 Months Ago
Save

Stratum Networks is Hiring a Help Desk Specialist - Level 0 Near Annapolis, MD

Stratum Networks is a rapidly growing information assurance and cybersecurity solutions company that provides high-end network and security consulting to Department of Defense and Intelligence Community clients. We are looking for a talented and passionate Help Desk Specialist 0 who would support one of our clients located in the Annapolis Junction, MD area.
CANDIDATES ARE REQUIRED TO HAVE AN ACTIVE TS/SCI WITH POLYGRAPH TO BE CONSIDERED FOR THE POSITION.
RESPONSIBILITIES:
Provides 365 days, 4 days a week, 10 hour a day Shift (0600 - 2200) Help Desk support as defined by first response/Tier 1 support.
Work with a small team providing service availability monitoring and help desk support for internet-like collaboration services hosted on a government intranet for a large and diverse community of users
• Provide health and status monitoring, and taking appropriate measures when a service outage occurs. Utilize SOPs to perform basic troubleshooting steps to identify the problem, then restart service and/or servers to resolve the issue.
• Document and communicate outage information to co-workers and customers
• Provide tier 1 response to customer service requests received via phone, email, chat, and tickets.
• Document all communications in a ServiceNow ticket system, escalate tickets as needed
• Provide basic instructions on how to use services to both external and internal customers
• Troubleshoot customer accounts and users’ ability to logon to the collaboration environment
IMPORTANT: DoD 8570 Compliance with IAT level 1 is required.
REQUIREMENTS:
No demonstrated Help Desk experience required. High School diploma is required. TS/SCI with Polygraph.
STRATUM NETWORKS OVERVIEW:
Stratum Networks is a rapidly growing information assurance and cybersecurity solutions company with expert knowledge of implementing secure infrastructure, providing security integration, development, assessment and training solutions. Our high-end network and security consulting to Department of Defense and Intelligence Community clients create robust, secure network infrastructure, policies, and procedures for local and global, terrestrial and satellite networks.
As leading experts in their fields, our certified and highly experienced network, software development, IT support and security professionals are able to provide the necessary design, implementation, and consulting services to meet the demanding requirements of mission-critical networks. To learn more, visit www.stratumnet.com.
Stratum Networks, Inc is an equal opportunity employer, who participates in E-Verify. All qualified applicants will receive consideration for employment without regard to race, color, national origin, gender, religion, age, disability, veteran’s status, or any other classification as required by applicable law.

Job Summary

JOB TYPE

Full Time

SALARY

$54k-68k (estimate)

POST DATE

05/03/2023

EXPIRATION DATE

06/12/2024

WEBSITE

thomflex.com

HEADQUARTERS

Mountain View, CA

SIZE

<25

Show more

Stratum Networks
Full Time
$80k-101k (estimate)
1 Day Ago
Stratum Networks
Full Time
$105k-125k (estimate)
7 Days Ago
Stratum Networks
Full Time
$83k-105k (estimate)
1 Week Ago