Orion Consortium Jobs

TS/SCI FS poly required. This functional role will debug and diagnose platform or service outages for individual tenants on either the Azure or Office365 services. Technical skills require outstanding customer support capabilities together with problem solving, troubleshooting, and debugging expertise. Expected functions include. Diagnose and mitigate platform faults for individual tenants or users. Troubleshoot client-side issues/experiences for...

DESCRIPTION. As part of a 24x7 Service Desk, perform the activities associated with the management of dedicated ticket queues to include prioritization of work and assignment to technical resources for resolution of end user concerns while ensuring service levels and objectives are met. Responsibilities include. Monitoring dedicated queues and assigning tickets to appropriate resources for troubleshooting and ticket resolution. Monitoring dedicat...