56 Customer Service Representative Jobs in Rockford, IL
Piranha Fabrication is Hiring a Customer Service Representative Near Rockford, IL
Customer Service Representative
JOB DESCRIPTION:
Mega Fabrication, Inc. dba Piranha is seeking a Customer Service Representative at our Rockford, IL office. This is a full-time position with responsibilities as outlined below.
POSITION RESPONSIBILITIES:
- Answer customer inquiries via phone, email, mail, or web with high call volumes at times
- Verify account information, products needed, shipping and payment methods to accurately enter and manage orders
- Follow up with customers regarding lead-time, and other changes or delays
- Provide quality service to both internal and external customers.
- Resolve customer complaints while working with technical service and other managers
- Work with production control, purchasing, warehouse and accounting personnel as necessary
- Assist with obtaining quotes for aged items
- Investigate exchanges or Return Merchandise Authorizations, while verifying legitimacy of customer claims
- Investigate and report late shipment reasons
- Other duties as assigned
POSITION RESPONSIBILITIES:
- Proven success in Customer Service department using telephone and email
- Utilize equipment manuals and Syteline to assist customers in identifying required parts
- Become an expert user of Syteline (ERP system) and Cisco phone system
- Effective use of Microsoft Office – Outlook, Excel, etc.
- Great attitude, strong work ethic and flexible team player
- Effective time management and ability to multitask
- Problem resolution skills
- Basic math skills
- Must be able to work in a fast-paced environment
- Ability to take direction/ work under limited supervision and take ownership of task
VALUABLE EXPERIENCE / EDUCATION:
- High School Diploma or GED required
- Strong analytical, organizational and auditing skills required
- Previous experience in a manufacturing environment preferred
- Ability to access a computer for up to four hours continuously
- Demonstrated Leadership
COMPANY OVERVIEW:
Piranha is a leading manufacturer of metal fabrication equipment with a proud and successful 140-year history with facilities located in Kansas, Illinois, Indiana, Toronto, and Tianjin China. To learn more, please visit www.piranhafab.com.
REPORTS TO: Manager of Engineering, Technical Services, and Customer Service
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
- No nights
Weekly day range:
- Monday to Friday
Work setting:
- In-person
Work Location: In person
Job Summary
Full Time
$53k-69k (estimate)
07/19/2023
08/13/2024
The job skills required for Customer Service Representative include Customer Service, Microsoft Office, Planning, Leadership, Time Management, Work Ethic, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.
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