Contractor Services Representative

Landstar Transportation Logistics, 1000 Simpson Rd, Rockford, Illinois, United States of America Landstar Transportation Logistics, 13410 Sutton Park Dr S, Jacksonville, Florida, United States of America Req #2741 Thursday, April 25, 2024

What is Landstar?

Landstar stands for safe, secure and reliable transportation services delivered by our unique network of small business owners.

Independent agents and capacity providers operating under the Landstar umbrella enjoy the strength and support of one of the industry’s most stable and successful companies.

Our network of independent entrepreneurs provide customers with personalized service at the local level with the global reach and resources of a multi-billion dollar company.

Location : Onsite, Jacksonville, FL or Rockford, IL

Schedule : Monday Friday, 9am-6pm ET / 8am-5pm CT

Salary range : $$ per hour, depending upon experience

What work will you perform?

You will handle incoming calls about various owner-operator settlement issues and / or requests for funds. You will be responsible for resolving issues internally or forwarding them to the department best able to resolve them while promoting retention.

Essential Responsibilities :

• Perform follow-up calls and provide consistent monitoring of open issues
• Assist owner-operators with initiation of customer services disputes
• Document all calls that require action either within contractor services and / or other departments
• Evaluate financial statistics for owner-operators and make suggestions of how to increase net settlements
• Review / research owner-operator red file issues
• Research contractor negative debt balances and assist in resolution
• Contact contractors to discuss and collect negative balances and unreturned pre-trip advances due to the company
• Investigate trip paperwork issues and if possible, retrieve, label, and forward for processing

Minimum Experience and Qualifications :

• High school diploma or general education degree (GED) required
• One year of experience working in a call center

Preferred Experience and Qualifications :

• 1 year of transportation experience
• 6 months cash handling / management / banking

Knowledge, Skills, and Abilities :

• Professional demeanor
• Strong oral and written communication skills
• Must be able to perform quality work with minimal supervision
• Excellent organizational skills
• Ability to work in a fast-paced, time-sensitive environment
• Data entry skills 88 kpm

Why work at Landstar?

Landstar is seeking hard-working and dedicated employees committed to exceeding the expectations of those we serve. We employ a highly diverse workforce and welcome employees from all cultures and backgrounds to our team.

Our workplace culture is second-to-none. Landstar provides a safe and professional work environment in which to thrive and grow.

We offer competitive compensation, robust benefit plans including affordable medical plans, employer 401(k) match, paid time off, tuition assistance and much more.

If you want to be part of a top-notch Fortune 500 company with an emphasis on safety, service, teamwork, and dedication then Landstar is the place for you!

Privacy Policy

Landstar uses application information only for employment related purposes, including background investigations and regulatory compliance.

Landstar will not disclose the information to any other person or entity, unless compelled by force of law. Landstar stores your application information on computers operated by Ceridian.

This on-line application software is provided by Ceridian under an agreement which specifies that Ceridian will not disclose or make any use of application information stored on its secure servers.

Last updated : 2024-05-10