45 Service Support Specialist Jobs in Plano, TX
Pinnacle Technical Resources is Hiring a Service Support Specialist Near Plano, TX
Location: Plano, TX 75093 (Onsite)
Duration: 6 Months Contract
Job Description:
- Service Support Specialist
- The Client Services Desk Side Technician role revolves around IMACs (Installs, Moves, Adds, Changes) and technical hardware support.
- It is a “hands-on” technical role that requires good people skills along with workstation support knowledge
- Position is responsible for desk-side support in a Windows environment.
- Support includes installs, equipment pick-up, and equipment inventory.
- Perform miscellaneous software and hardware installs, configuration of Windows PC Equipment, Provide 2nd and 3rd level trouble shooting of all problems related to this activity.
- Installers are also responsible for un-boxing equipment as well as packing systems for shipment to remote locations.
- Candidate must be customer service focused.
- Must be able to follow schedules and perform administrative tasks.
- Candidate must be self-starting, able to work alone and within a team, follow detailed processes, and open to flexible scheduling.
- Should be able to troubleshoot and isolate issues related to end user computing environments; printers, computer devices, and other attached devices.
- Advanced Experience with Windows operating systems, imaging technologies, asset tracking and inventory systems.
- Analyze and resolve hardware or software problems onsite or remote operational mode
- Design, installation, configuration and maintenance of a comprehensive IT infrastructure with a focus on Microsoft Windows
- Removal and installation of hardware components and peripherals
- Installation of additional software and manually and via deployment console
- User requests for technical advice and support
- Installation and customization of client equipment
- Provide concierge support to VIP/Executive personnel as needed
- Classification of technical queries and forwarded to relevant departments
- Documentation of customer inquiries
- PC Refresh Life Cycle Process and deployment
- Use client security tools (antivirus, encryption)
- Use remote support tools, and ticketing tools
- Customizing user profiles
- Hardware installation and hardware expansion
- Instruction and advice to the user
- Backup and restore of user data
- Coordination with IT coordinators and users
The specific compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits including medical, dental, vision as well as 401K contributions as well as any other PTO, sick leave, and other benefits mandated by appliable state or localities where you reside or work.
Job Summary
Full Time
$45k-56k (estimate)
07/11/2023
05/13/2024
pinnacleregistry.org
Dallas, TX
<25
Related Companies
The job skills required for Service Support Specialist include Customer Service, Coordination, Client Service, Installation, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Support Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service Support Specialist positions, which can be used as a reference in future career path planning. As a Service Support Specialist, it can be promoted into senior positions as a Customer Service Team Leader that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Support Specialist. You can explore the career advancement for a Service Support Specialist below and select your interested title to get hiring information.
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