39 Desktop Support Specialist Jobs in Plano, TX
Osburn Management Company, LLC is Hiring a Desktop Support Specialist Near Plano, TX
- Set up, maintain, and troubleshoot Microsoft Windows desktop and laptop computers.
- Set up, maintain, and troubleshoot mobile phones and tablets.
- Install and configure the software.
- Set up and configure printers, scanners, and other peripherals.
- Maintain and troubleshoot audio-visual equipment.
- Document issue resolution using the help desk ticketing system.
- Maintain inventory of all hardware and software resources and parts.
- Maintain excellent communication with all end users and other members of the technology department.
- Provide functional support for software used by the company, including but not limited to Microsoft, Google, AboutTime, Bluebeam, Sage, Procore, and Coupa applications.
- Execute other related tasks as directed.
- Bilingual in English/Spanish.
- Excellent customer service skills.
- Ability to clearly communicate technical concepts to non-technical people.
- Ability to recognize, analyze, and effectively solve problems in a timely and organized manner using industry best practices and procedures.
- Ability to multi-task in a fast-paced environment.
- 2 years of setup, configuration, and troubleshooting of desktop/notebook hardware and software.
- Windows desktops and laptops, Android, and iOS devices, in a networked environment.
- Microsoft Office Apps
- Google Workspace Apps, Google Cloud, and Google Meet
- Some knowledge of TCP/IP networking, and related network services (i.e. DNS, SMTP, DHCP, etc.)
- Some knowledge of Active Directory concepts and administration.
- Ability to climb a ladder to service equipment and run cables.
- Must be physically able to lift up to 50 pounds.
- Experience working in a structured, process-driven environment.
- Experience supporting remote users.
- Experience in Windows Server administration.
- Experience in Google Workspace administration.
- Experience supporting a variety of wired and wireless network devices.
COMPENSATION AND BENEFITS:
- Competitive salary
- Benefits include 401k (with employer match), medical, dental, vision, employer-paid life insurance, and long-term disability, and other supplemental insurance coverage.
Osburn Contractors, Inc. is an Equal Opportunity Employer
Job Summary
Full Time
$49k-61k (estimate)
07/14/2023
05/15/2024
The job skills required for Desktop Support Specialist include Troubleshooting, Help Desk, Customer Service, Active Directory, Microsoft Office, Desktop Support, etc. Having related job skills and expertise will give you an advantage when applying to be a Desktop Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Desktop Support Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Desktop Support Specialist positions, which can be used as a reference in future career path planning. As a Desktop Support Specialist, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Desktop Support Specialist. You can explore the career advancement for a Desktop Support Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Desktop Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Desktop Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Desktop Support Specialist job description and responsibilities
Desktop support specialists often deal with clients who are having trouble with their systems.
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Documents technical support procedures and maintaining customer records.
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Desktop support specialists maintain computer networks and provide technical help to computer users.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Desktop Support Specialist jobs
Attend Customer service, customer support, and customer experience training.
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Gain experience with operating systems.
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Experience in technical support positions is a plus.
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Practice fixing common computer problems.
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Use past security breaches as learning examples.
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Step 3: View the best colleges and universities for Desktop Support Specialist.
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