Job Title & Specialty Area: Desktop Client Svcs Tech Support III
Department: IT Cust Svc
Location: Plano
Shift: Monday - Friday 8am-4:30pm
Job Type: On-Site
Why Children’s Health?
At Children's Health, our mission is to Make Life Better for Children, and we recognize that their health plays a crucial role in achieving this goal.
Through our cutting-edge treatments and affiliation with UT Southwestern, we strive to deliver an extraordinary patient and family experience, ensuring that every moment, big or small, contributes to their overall well-being.
Our dedication to promoting children's health extends beyond our organization and encompasses the broader community. Together, we can make a significant difference in the lives of children and contribute to a brighter and healthier future for all.
Summary:
Develop and apply technical expertise in one or more IT disciplines that supports Children's technical infrastructure. Provide support and maintenance to Children's staff and the technologies they leverage on a daily basis. Ensure the stability, usability, and day-to-day functionality of technologies within the position's purview.
Responsibilities:

• Provide exceptional customer service and support relative to technologies within position's purview.
• Respond to and resolve requests for service within established Service Level Agreements.
• Provide technical support for hardware, software, and other end-user technologies implemented at Children's.
• Provide technical support to customers across various Children's campuses including Dallas, Plano, and other locations
• Accurately document incident and requests for service in a timely manner including root cause, problem analysis and steps to final resolution.
• Provide input to desktop team leadership related to administrative and operational needs.
• Provide Support, expertise, mentoring to Desktop Client Service Technician position
• Provide and interim escalation for issues prior to escalation to DTT leadership

How You’ll Be Successful:
WORK EXPERIENCE

• At least 3 years of experience as a desktop support technician or experience in a related field Req
• Experience in a healthcare environment Pref

EDUCATION

• High school diploma or equivalent required; additional training beyond high school Req
• Two-year associate degree or equivalent experience Pref

LICENSES AND CERTIFICATIONS

• Comp TIA A certification at the time of hire Pref
• Valid unrestricted driver's license and proof of insurance for remote office support assignments Req

A Place Where You Belong
We put our people first. We welcome, value, and respect the beliefs, identities and experiences of our patients and colleagues. We are committed to delivering culturally effective care, creating meaningful partnerships in the communities we serve, and equipping and developing our team members to make Children’s Health a place where everyone can contribute.
Holistic Benefits – How We’ll Care for You:

• Employee portion of medical plan premiums are covered after 3 years.
• 4%-10% employee savings plan match based on tenure
• Paid Parental Leave (up to 12 weeks)
• Caregiver Leave
• Adoption and surrogacy reimbursement >