Job Description

We have an opportunity for a Client Services Representative . You are the right person for the job if you are resourceful, love helping people, compassionate with customers, listen well, and are good at addressing customer inquiries regarding company services.

Most of all, you represent the company well by delivering stellar service and enjoy providing resolution in a positive manner.

Responsibilities :

• Provide customers with the highest levels of service and professionalism ensuring customer satisfaction
• Act as a liaison between customers and management
• Research and resolve customer inquiries and request
• Attend one-on-one feedback sessions on business performance and participate in team meetings
• Participate, support and / or coordinate Customer Service, Marketing and other projects related to our Third Party business.
• 3 years of business to business customer service experience
• College courses or degree preferred.
• Proficiency with Microsoft applications such as Word, Excel, and Power Point

Qualifications

Knowledge, Skills and Abilities :

• Strong analytical, organizational and problem solving skills.
• Ability to resolve multifaceted issues that may require extensive research and complex decision making skills
• Proven ability to develop professional relationships
• Excellent verbal and written communication skills
• Strong listening / comprehension skills
• Proven track record showing a strong commitment to client services
• Ability to be resourceful and proactive

Last updated : 2024-04-30