Responds to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution. Resolves problems and communicates solutions or requested information to the customer. Analyzes a customer's service needs and coordinates with other service or technical departments to develop and deliver an appropriate solution for each customer. Develops and maintains a deep understanding of the organization and services offered to resolve more complex inquiries. Uses a customer relationship application or database to record activities and research product information. May require a bac ...helor's degree or equivalent. Typically reports to a manager or head of a unit/department. Work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. Typically requires 4-7 years of related experience.More Show Less
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Bring your customer-first mindset to a fast-paced team where your work directly improves how clients manage their commercial card programs. Job summary (up to 5 sentences). As a Client Service Specialist III in the Commercial Card Call Center, you handle a high volume of inbound calls and help clients resolve issues quickly and accurately. You listen actively, ask thoughtful questions, and use strong judgment to identify root causes, reduce repea...
What You'll Do. As a. Client Service Specialist III. you will partner with client facing roles as well as internal and external customers in delivering excellent client service. Support, coordinate and prioritize daily work to meet service expectations. Independently deliver accurate and timely retirement administrative services. Communicate effectively with internal and external clients to retain relationships. Utilize all communication mediums ...
