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As a Home Lending Client Specialist, you will be responsible for providing personalized support to internal partners, third parties and customers during significant life events such as but not limited to marriage, divorce, name change, death of a customer, successor in interest, and assumptions. You will be navigating all activities necessary to resolve customer life event issues and answer inquiries. You will educate customers on relevant products, services or programs that can support them during their life transitions, providing clear explanations and instructions while demonstrating empathy and compassion. Issues received can include prime, nonprime mortgage loans, originations, home equity loans, and lines of credits.
Currently this is a hybrid (3 days in office / 2 days remote) role located in Plano TX but could change to require 5 days in office.
Job Responsibilities
Required Qualifications, Capabilities, and Skills
This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators. As such, an employment offer for this position is contingent on JPMC's review of your criminal conviction history, credit report, information available through NMLS, and any other information relevant to a determination by JPMC that you demonstrate financial responsibility, good character, and general fitness for the position. Note that any felony conviction within the last seven years will disqualify you from consideration for this position.
Your continued employment in this position would be contingent upon compliance with Truth in Lending Act/Dodd Frank Loan Originator requirements.
Full Time
$45k-55k (estimate)
03/14/2024
05/12/2024